Pros: The staff was very quick to tell me that they actually did not have any car for me. So, instead of wasting what could have been hours, they only wasted one hour of my life.
Cons: The rental agency could have notified Kayak that they actually did not have any cars.
Pros: The car was great. Everyone was easy to work with.
Cons: Car had dog hair everywhere inside of it from driver before I’m assuming. It wasn’t a huge crazy amount but was enough to make me nervous because I didn’t want to get fined for it.
They did not provide me with a car
Cons: The agent told me that my debit card doesn’t have (something) I don’t know what he wanted! He then asked for my social security and I never give that out. So he asked for a diff method of payment and I didn’t have that! So he was not able to give me the car!
Pros: No issues at all to return the car!
Pros: Friendly staff, quick service, clean car in good condition
Cons: Wasn't notified that the location was closing early because it was New Years Eve. I arrived just as they were closing. Another 5 minutes and I would not have gotten a car!
Pros: Friendly staff at both ends of rental.
Pick up not near airport
Pros: Clean, helpful representatives
Cons: I arrived at Knoxsville airport and the pickup location was 20 mins away, which wasn't clear at time of booking. Luckily there was a car available at the airport, but I had to spend more money to rent it! Argh. There should have been a warning that the rental pickup was so far away.
Everything was perfect! Everyone was very helpful!
Pros: They just gave me the same Nissan Versa I brought to them as a one way rental. It was comfortable for me.
Cons: As long as there in no wind Versa drives fine, but wind easily blows it off.
Pros: Good gas mileage and good pep for a 4 cylinder engine.
Cons: When we arrived at the location they didn't have any cars available. We had to go to another agency and pay more for a smaller car.
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