Never got the car rental. Dealing with hertz for a refund.Reviewed Apr 21 2025
review from
2.0
It was the worst, and that’s saying a lot. I paid more for non-electric, didn’t get what I paid for. Then your car broke down on side of road and yall tried to charge me $500 to come get the car. Good thing I have aaa. The front desk person said they gave away my car, even though I pre-paid and blamed me. They did not clean my car. They had other gas cars that they refused to give me, even though I had paid because the available cars were “reserved for the use of long term rentals” but no one had reserved them. I absolutely tried to be patient and kind to staff, they were not, all were horrrible. Then there was no drop box for keys and they did not email my receipt. In short, I did not receive the goods I paid for but was strong armed into taking the car due to the pre pay.Reviewed Apr 15 2025
review from
2.0
I travel for work and I rent a car no less than 20 days each month. Last time around, the staff was not friendly. The gold member desk agent said to me not to come to the gold member desk again, even though I’m a gold member, just because I booked through Kayak and not directly through their app. They usually mention to me that the booking is not connected to my gold account, but this time she was very rude to me and told me not to come here again. She was pushing on me to take an intermediate SUV instead of the luxury SUV I paid for, stating that they have none at the moment and I need to wait for a long time until one is available. I rejected, few minutes later she sent me to a luxury SUV parked at a reserved spot far at the end of the lot, and as I got to it I found the car dirty specially the glass all around and the dashboard, as if it was cleaned with a dirty rag. Drove the car to the gold member’s booth and had to wait for 20 minutes for someone to come clean it, the person who came did a terrible job and kept complaining that this is not her job and she’s not tall enough to reach the full glass, even from inside the car, then she offered me the cleaning cloth and I cleaned the car myself, and she watched. Few customers walked by and were surprised at the fact that the customer is cleaning the car and Hertz’s employee is watching. Some commented with disapproval and disappointment at the level of service Hertz have gotten to.Reviewed Mar 1 2025
review from
2.0
The agent did his best. He was the only one there. Checking cars in and out. 3 people ahead of me. I was there for two hours. This is the third time in 3 months ive been there and the same poor guy still has no help. No one got the car they reserved. Everyone had to upgrade. That maybe false advertising and something I'm checking into. You can't take reservations knowing you don't have cars then try to sell and upgrade. Hertz cares nothing about their customers. That was obvious....don't go here you'll wish you had not. Enterprise is a few blocks away...Reviewed Feb 12 2025
review from
4.0
No one available to describe where or how to do after hours drop off, Couldn't find where to drop off my keys. The online portal was down at pickup slowing everyone's car pickup.Reviewed Dec 31 2024
review from
10.0
GoodReviewed Dec 15 2024
review from
2.0
Open when they say they're openReviewed Nov 9 2024
review from
2.0
I thought i paid for everything through kayak. And when you get to the counter there is a bunch of other fees.Reviewed Oct 17 2024
review from
10.0
I had a great experience with the Hertz rep.Reviewed Oct 15 2024
review from
4.0
Bad, long waiting line even though I had booking and tried to check in online which never worked.Reviewed Aug 11 2024
review from
10.0
The staff in dallas & in memphis were friendly, helpful, & prompt.Reviewed Jun 3 2024
review from
10.0
Always a pleasure to rent with Hertz, easy process, friendly stuff, many cars to choose from.Reviewed Jun 1 2024
A good reason to book Hertz car rentals in Dallas is that having a rental car allows you to visit some of the amazing destinations in the city. Travelers to the Dallas area often love having a rental car because it allows them to get to places such as Six Flags over Texas, Dallas Zoo, Klyde Warren Park, as well as the Dallas Arboretum and Botanical Garden.
One thing that people should realize after they book Hertz car rentals in Dallas is that driving in this major city is not all that difficult because of the fact that there are so many interstate freeways and highways that offer access to a number of locations in this area. For example, the combination of Interstate 20 and Interstate 635 make a complete loop around the city, and then Highway 75 and 12, as well as Interstates 30, 45, and 35P, all cut through the Dallas area.
One reason that so many people choose to book Hertz car rental in Dallas is that they offer a wide variety of models to choose from. Travelers that are looking to save a little bit of money on their rental often choose an economy or compact model, while larger groups may choose something like an SUV or a van. For travelers looking for a great vehicle that combines plenty of room but also a smooth and safe ride, they may choose something like an intermediate model.
Something to keep in mind after you book Hertz car rentals in Dallas is that you may experience difficult driving conditions during the morning and the evening, especially as people make their way into and out of the Dallas downtown area for work. There may also be quite difficult driving conditions along Highway 114 and Highway 183 as people make their way to and from the Dallas Fort Worth International Airport (DFW).
Economy rental cars from Hertz in Dallas are around 35% cheaper than other car types, on average.
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FAQs about renting a car from Hertz in Dallas
Where is the pickup location for Hertz car rentals in Dallas?
It should come as no surprise that in a major city like Dallas, Hertz offers plenty of places where you can pick up a rental vehicle. Travelers flying to the city often pick up their rental vehicles at one of the two major airports in the city. For example, at Dallas Love Field (DAL), getting your rental car is going to be quite easy because you will find a customer service counter in the hallway heading to the baggage claim area, and then you can hop aboard the free shuttle service that will take you to the Hertz lot from the lower level of the terminal building. For travelers already in the heart of Dallas that do not want to head back to an airport location, you will find a Hertz location right on Ross Avenue just east of Interstate 35E.
Where can I park Hertz car rental's in Dallas?
This large and sprawling city in Texas offers plenty of free places to park your car when you are on the outskirts of town. When you get into the heart of Dallas, you're going to find more metered parking, but the great thing about this type of parking is that you can use the Parkmobile app that allows you to pay for this parking using your mobile device, so you don't have to worry about carrying change everywhere with you.
What are some of the benefits of booking Hertz car rentals in Dallas?
Perhaps one of the best reasons to book Hertz car rentals in Dallas is that this large company offers quite a few perks for its customers. When you join their loyalty program, you earn points with every rental towards discounted and free rentals in the future. Hertz offers an amazing mobile app that allows you to manage every aspect of your rental from start to finish. One of the real benefits of using a company like Hertz is that they offer specialty models and luxury models at quite a few of their locations, especially at airport locations such as the ones here in Dallas.
What is the most popular rental car from Hertz in Dallas?
Full-size (Chevrolet Suburban or similar) is the most frequently booked rental car type from Hertz in Dallas.
How many car rental locations does Hertz have in Dallas?
Hertz has 15 rental locations in Dallas. Take a look at our Hertz rental location map to find the best rental cars near you.
Does Hertz have a car rental location at the airport: Dallas/Fort Worth airport (DFW)?
Yes
Does Hertz offer shuttle or airport pick-up services from Dallas/Fort Worth airport (DFW)?
Yes
See more FAQs
Everything you need to know for your Hertz car rental in Dallas
Search for cheap rental cars from Hertz in Dallas with KAYAK and rent a car from Hertz that suits you best. KAYAK searches hundreds of travel sites to help you find and book the best Hertz rental car deal in Dallas.
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