Pros: Staff was awesome, car was great good gas mileage staff was informative
Cons: Better info to find shuttle and best if one did not have to take two shuttles and shuttle drivers seemed to be under staffed
Pros: Dropping off was easy
Cons: It takes 2 bus rides from the airport to get to Fox. I found the buses to be the most concerning part of traveling in terms of being able to socially distance. Checking in took a long time because there are only two employees checking in at a time, and they get a bus load of people checking in all at once. There was nothing wrong with the car, but it did smell like cigarettes.
Pros: The pick up was a bit of a hassle but it was our own fault. We got delay for the drop off, I called customer service and they extended my drop off time for a small fee, which was awesome.
Cons: When we pick up the car there was a funny smells inside, we wanted to return the car but we were so behind into the trip, we decided just to bare the smell.
Pros: Not much to say, other than the really overworked gentleman who checked us out. He definitely hustled to check everyone out and then drive the bus to the airport drop off.
Cons: First, the business is marketed as being onsite of the Ontario airport. It is not. You take the shuttle to the rental car area and then have to hop on another shuttle that takes you down the street to their facility. When we get there, they’re telling the customer in front of us that they don’t have her reserved car and are “upgrading” her to a different car. Same thing then happens to us when the guy says “as you can clearly see, we do not have any hybrids”. Can we clearly see what’s in the lot?? And when we mention that we specifically chose a hybrid for the fuel efficiency, the response is “well this car is about the same on the highway”. We’re not just driving the highway so great thanks for costing our trip more money since now gas is going to cost us more. Oh and they charge $7.99/gal if you don’t fill it up yourself. The car we got smelled badly of cigarettes as well. Overall really inconvenient and bad service.
Pros: Fox kindly refunded me one day’s rental for providing me with an unclean vehicle- found a cigarette stuck in the vent, stains on seats.
Cons: Cleanliness and tires
Pros: I believe in giving a company the chance to make it right if you have an issue with them, and Fox did just that. I had some problems picking up my rental which caused rates to go up and up sell charges to be added. When I brought this up to customer service they immediately reversed the extra charges. The staff was very friendly when I picked up and I didn’t have to wait during pickup or drop off. I really appreciated the way they handled my situation. Harley D was great.
Cons: When you call the 800 number, I was on hold over an hour and never reached a rep. However, when I emailed they responded same day.
Cons: The booking app told me I booked a jeep but when we arrived to Fox they only had Mitsubishi Pathfinders and these cars had very minimumal storage room and very uncomfortable seats also the rental smelled like cigarettes, had only fm radio, and there was a nail in the tire and all the tire pressures(psi) were way off so I assume they don't inspect the vehicles properly prior to renting them out.
Cons: I booked a dodge caravan minivan but got a smaller 7 passenger suv. We were all crammed in there and could only fit one luggage in the back. That's my only complaint. Car was clean and ran excellent throughout.
Pros: The process to extend my rental on their website was pretty straightforward and user-friendly.
Cons: On 9/9/20 (a day before my car was due for return) I used Fox Car Rental's website and paid for an extension. I changed the return time from 9/10/20 at 12:00 pm to 9/10/20 at 9:00 pm. I arrived at Fox on 9/10/20 at 8:45 pm and parked the rental in the return area. I went into the office and was told to go stand by the car. After about 8 minutes I went inside and they got someone to assist me in checking in the car. After checking that the car was in the same condition as it left in and that the tank of gas was full, I was told that I was late. I then proceeded to show the gentleman my confirmation email, that I had paid for which extended the return time to 9 pm. He acknowledged what I had shared with him but said that his system didn't show any sign of that and that if a few days goes by and I don't get my deposit back then I can reach out to them. I said that won't work for me I need to speak to somebody now, so I went back into the office and talked to Eric. Eric had an attitude, he kept telling me that I was late and was very argumentative with me which I did not appreciate, especially after I had alread shown him the proof that I had got an extension. I was told there was no manager on duty to help me with this issue and that I would have to call billing in the morning and they would figure it out. This was very poor service in my opinion, there should always be a supervisor or management level person on staff whenever a place like that is open for business. I will be calling billing in the morning and I will also be calling back to Fox Rental to speak with their manager Josh and explain how I was poorly treated.
Pros: We did not receive the car we ordered. Plus, the car i received was cheaper then the one I ordered. I wasn't offered a credit
Cons: honored what I ordered. If the xar I ordered wasn't available I should of been given an upgrade not a lower grade.
Pros: Staff was ok but they didn't have a car available for me when I got there even though I made a reservation for one after 40 minutes of waiting and when I was about to leave I got lucky someone showed up to drop off a car then I had to wait another 15 minutes to have it cleaned and it was still pretty gross the top/ ceiling off the car was filthy
Cons: They shouldn't take a reservation if there isn't a car available it can really ruin someone's vacation or plans. Better cleanliness of their vehicles
Pros: Nice rental vehicle. Staff was friendly.
Cons: Too many extra charges/fees I wasn't expecting. Airport fee? Other fees?? Was given towing when I said I didn't need it(have AAA). Vehicle had a used can of shaving cream and candy wrapper under front passenger seat. A lot of dirt under car mats. Good deal turned into an expensive rental.
Economy (Hyundai Accent or similar) is the most frequently booked rental car type from Fox in Ontario.
Fox has 1 rental location in Ontario. Take a look at our Fox rental location map to find the best rental cars near you.
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