Pros: I didn’t like anything. We were told when we got to Santo Domingo that they didn’t have a van for us. They had the reservation but no van available to us. We asked when would they have one available they said nothing for the next week. So we ended up paying double the price for the rental. My question is is this a hustle from Kayak and enterprise or just kayak?
Cons: Have honest people work for kayak
Pros: I had issues in the past at DR about the rental Carrara reservations. This time with Enterprise at SDQ airport was very easy and efficient. Pick-up and drop off was very easy. They did not play games like some other companies. Staff were friendly and quick. Thanks for the good service...
Cons: I think ,they should place proper signs after the airport exit to show where the rental cars pick-up area and drop-off area.
Pros: Staff ignored me and my reservation. Period.
Cons: Maybe they could honor Kayak's reservation system?
Cons: I arrived and they told me they over booked and had no cars. So I had to rent a car from another company and pay more then twice as much.
Pros: The staff gave great hospitality. The staff helped us with a lot of luggage and didn’t ask for anything in return.
Cons: I wish the car I reserved was the one available. We were given a smaller car that was only available. Also, I wish the agency would stick to the price that was first reserved.
Cons: The company did not have a car for me despite reservation.
Pros: Nothing. I didn't get a car. I noticed this was a trend in the Santo Domingo rental car pickup. Kayak needs to do a better job of warning people that Santo Domingo's rental car companies are difficult to work with. I rented from 3 different places and none of them had cars.
Cons: Everything. I didn't get a car because the guy at the counter said they didn't have any. This also happened at Alamo and Avis. How does Kayak not have a grip on this? Is this a scam that the rental companies are running out of Santo Domingo? Or is Kayak's inventory system flawed? I'd love to know.
Pros: Although we had a reservation, no car was available when we arrived
Cons: Reservation in advance obviously doesn’t mean anything at this location - don’t understand what the point is of making one if a car won’t be available when we arrive.
NO CARS AVAILABLE. DONT RENT FROM HERE.
Pros: ABSOLUTELY NOTHING.
Cons: They were by far the worst. Even though we had a reservation they had NO CARS available. Leaving me stranded in a foreign country and they were not empathetic at all.
Cons: Unprofessional no cars and they are rude
No car available!!
Cons: Everything! Made reservation weeks in advance, purchased rental car insurance. Got to airport counter and NO car available! I was in a 3rd world country!! What was I supposed to do? I didn’t know the public transit system (there really isn’t one).
Rental for a 3 Hour ride.
Pros: Surprises: There is a charge for fault collision that added another $10 US to the daily cost. No, the credit cards don't cover this. Accepted it for the peace of mind. A little slow at the SDW Airport counter upon arrival, but it's DR and normal. Lol The Versa that was rented was awesome. It was economical and comfortable for a 3hr ride plus day trips. Good thing since gas is about $6 US ltr. Checking back in for departure was very smooth and fast. Overall was very happy with the experience. Rich S
Cons: All good.
Mini (Hyundai i10 or similar) is the most frequently booked rental car type from Enterprise in Santo Domingo.
Enterprise has 1 rental location in Santo Domingo. Take a look at our Enterprise rental location map to find the best rental cars near you.