Pros: Had to pay for DR insurance as opposed to the insurance I already paid for. If I used the 3rd party, they were going to put a hold of $1500 on my card. I didn’t want to later on them charge my card for those $1500 so I used their insurance so I paid another $100 plus a hold of $200 then I did when I booked.
Cons: I reserved a full size SUV and had to settle for a midsize car FOR THE SAME PRICE, because they didn’t have my SUV or something similar. Basically I was told take what you get or go somewhere else.
Pros: I bought separate insurance for 36$ via kayak, and I was still asked to get one at dollar for 80$. I would atleast like a refund for my 36$ insurance from kayak
Cons: More information on location and insurance laws in the country
Watch Out for the Insurance Rip Off
Cons: The rental web site offers insurance. The rental agency does not accept the insurance you purchase on the rental web site, and requires you to purchase another, much more expensive, policy before renting the vehicle: no locally purchased policy, no rental! The rental agency suggested calling (international) the insurance company which provides the insurance offered on the rental web site to cancel the policy - not very practical. A rip off coming and going. Dollar and Kayak should be more transparent in what is offered through their services.
You book at one price and have to pay another.
Pros: The guy was friendly.
Cons: I simply don't appreciate booking at one price and then having to pay another upon arrival.
Pros: Very bad
need more customer service
Pros: fast and convenience at the airport
Cons: they need more training on customer service.
I reserved a 7 passenger car for my family vacation 3 month in advance
Cons: I was at the airport with my family and they did not Have any car to give me after I reserved 3 months In advance and they sent me confirmation 2 days Before my trip . Was a very bad situation been in an foreign country With no car and stock in the airport .please refund My deposit Julio Estades
Efficiency, value, appropriateness
Cons: We were checked in for a car that was clearly too small. We canceled when we got to car and took taxis. Check in took 40 mins with a screaming child. Paperwork was excessive.
Pros: The car was good, clean, and new.
Cons: the mandatory $10 fee for insurance that i was told about when i arrived.
Pros: The car was nice when we got the actual car we reserved.
Cons: They didn't have my car upon arrival. They instead gave us a car that seated 3 people less because we were picking up the rest of the family the next day. They didn't give any kind of upgrade or refund for the lesser car they gave us for that day. The charges us 14 dollars a day for a gps when the car the next day had a gps installed in it. When I tried to turn it in at punta cana they said to turn it in at the end in Santo Domingo and then in Santo Domingo they said we should have turned it in at the dollar in punta cana. They sold us additional insurance saying that they could not rent us a car without it even though I already had a policy in hand which had better protection than that which they sold me. Overall terrible renting experience.
Good and Bad
Pros: The price and we had no problems with the car.
Cons: It took FOREVER to complete the paperwork. And the desk was very hard to find. It is in a separate building outside of the SDQ airport.
Mini (Hyundai i10 or similar) is the most frequently booked rental car type from Dollar in Santo Domingo.
Dollar has 4 rental locations in Santo Domingo. Take a look at our Dollar rental location map to find the best rental cars near you.