Pros: Super easy drop off.
Cons: Booked through expedia. Not sure why we had to re-enter all personal information at pick up counter. I called ahead to extend drop off time by a few hours, but expedia/enterprise said only pick-up counter could tell me the hourly rate. At pick up, I was informed I would be charged an extra day, not an hourly rate. It would have been nice to have aligned information. Otherwise, pick-up and drop off were fairly smooth.
Cons: Took over an hour to get the car.
Cons: Got a text minutes before my reserved pick-up time telling me that it was cancelled. Called them up, and they shrugged it off.
Pros: The canceled via text an hour before pickup.
Cons: They cancelled my reservation by text five minutes before it was to begin. Apparently car availability isnt reflected in the online listings accurately
Pros: Yes staff was friendly
Pros: Staff are very helpful
Cons: It could have been better if there are insurance options so we could have picked the cheapest one.
Pros: Quick pick up and drop off!
Pros: The team over there is great, in and out fast, and adding the after hours checkout is a “nice to see” recent upgrade.
Pros: Very friendly staff and great rates even when dropping off at a different location.
Cons: Nothing! Everything was great
Pros: The staff at the Oakland location was good, they promptly helped us swap our car after it was broken into at the hotel parking lot.
Cons: Call center really needs some training on treating customers with empathy. When our rental car was broken into, the roadside assistance rep who took our call spoke as if she didn’t care and read out the rules around swapping.cars, no sympathy whatsoever for the customer in that situation. Another rep gave us wrong information that caused us to drive to a location to swap cars where they said they didn’t have any cars at all. It was a waste of our precious vacation time. All in a rough car rental experience made worse by tge call center crew.
Compact (Jeep Renegade or similar) is the most frequently booked rental car type from Enterprise in Oakland.
Enterprise has 5 rental locations in Oakland. Take a look at our Enterprise rental location map to find the best rental cars near you.