8.0
All was good. Was served quickly. The car they gave me was pretty good. The only reason I would give 4 star is because they didn't give me a car with a full tank. I don't like getting a half tank car, and then having to try and fill it to that level. I ended up returning full, so hopefully the next guests keep it at that.Reviewed Jan 27 2026
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2.0
This location is not in the PHX airport car rental location. When I discovered this, I asked if their location was staffed by a human, since their web-based tool to pre-check in was a terrible tool. They said it was staffed. Once I got there, the human had nothing to do with the car rental business - they were a parking lot attendant. This business also asked for proof of car insurance. I have never been asked for that and that is not always carried on a person and a person doesn't always have their insurance login to retrieve it. Further, the AI assistant or "text human" was not helpful to resolve these issues, lied about the staffing of the check-in location and was terrible to deal with. I'm surprised kayak would even put this company on your platform. This experience will drive me towards booking directly with a car rental company - I can't trust your platform to vet your vendors for a reasonable customer experience.Reviewed Jan 23 2026
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4.0
Surprised with a after hours charge as I was returning the car after they closed which was at no time listed or advised when I was booking the car.Reviewed Jan 19 2026
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2.0
We booked a rental car and received confirmation email. We showed up at the counter and no one was there. It took an hour for economy to track down the person to come to the booth, who then informed us there was no cars available despite us booking a reservation. We had to get a car with another company for four times what you quoted us and I would like compensation for the inconvenience and failure to deliver.Reviewed Jan 11 2026
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10.0
Excellent!Reviewed Jan 7 2026
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2.0
Got scammed into being forced to use their liability insurance even though I had my own, which triples the booking price. Technically against California law, but they know no one will pursue it. They know you’ll have to take a shuttle elsewhere and spend hours rebooking a car, and they just won’t give you the car unless you pay for it.Reviewed Dec 14 2025
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2.0
Worst rental car experience I’ve ever had. They should be taken off of kayak. Car was a mess. People were rude. Nothing positive about the experience. Tried to force me into using their insurance even though I have insurance. Do not rent from here.Reviewed Nov 30 2025
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2.0
Flight from Fiji was delayed. By the time we went through customs and picked up bags and made it to the off site for car rental we were informed that I reservation was canceled after 2 hrs of pick up time. We were stranded in airport.Reviewed Nov 28 2025
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2.0
We waited for almost an hour for the pick up shuttle, 30 minutes at their office and the car was still not ready 90 minutes after the scheduled reservation. We reserved a full size vehicle and received a Toyota Corolla which is definitely full size and then it smelled like weed inside. The only positive was returning the car and being done with them.Reviewed Nov 14 2025
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6.0
Didn’t appreciate the surprise obligatory car insurance of 30$/day, for minimum coverage. My 120$ rental became 330$+taxes! GrrrrrrrrrReviewed Nov 4 2025
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2.0
Terrible experience money took out my account a week ahead of time day of rental never received a rental having to dispute with my credit card company to try to retrieve my money back. The lady had a bad attitude at the rental car place and make every excuse to not rent the car. I want my money back..Reviewed Nov 1 2025
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2.0
Horrible service!!! Said they didn't have a reservation from us and never picked us up. We ended up renting from the Budget airport counter.Reviewed Oct 30 2025
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