Guest reviews
Overall rating
9.0
Excellent
Based on 31 reviews
Cleanliness
8.9
Comfort
9.0
Pick-up/Drop-off
8.9
Value for money
8.9
Skip to main content
More
Pros
"Staff was friendly and quick."
(in 3619 reviews)
"Car was clean and ready"
(in 893 reviews)
"It was a good experience"
(in 984 reviews)
Cons
"there were no cars available."
(in 457 reviews)
"Customer service is severely lacking."
(in 739 reviews)
"Worst rental experience ever"
(in 786 reviews)
Recent reviews
Traveler rating
9
2
1
0
0
Find reviews that mention:
customer service
pick up the car
car was clean
credit card
car available
easy drop
great car
friendly staff
wrong location
location was closed
rented the car
great service
quick and easy
great experience
great price
-
10.0
Pros: The staff was very friendly, and the pick up, drop off was easy too!
review from
-
10.0
Pros: Quick and easy to drop off the car.
review from
-
10.0
Easy, fast dropoff
Pros: The drop off was done in like 2 seconds. No issues, no fuss
Cons: There is nothing that we are unsatsfied with this experience
review from
-
10.0
Great service, great car. It was all very easy.
Pros: Convenient location in the Queenstown Airport. Staff was very helpful.
Cons: Your office had closed for the night one minute after I got my key. What if the car did not start??
review from
-
10.0
Pros: Got a personal escort to the terminal from an employee going onto shift. Such a kind and helpful individual. Hertz employs great people!
review from
-
7.6
Worth the price.
Pros: Straight rental. No gimmicks or scams. No old cars and bad service like the cut rate guys. Get a nice new car in a few minutes from competent staff. In town location saves you valuable time.
Cons: In town location closes at noon on saturdays. I could have enjoyed the car longer if not forced to return earlier than needed.
review from
-
10.0
excellent service.
Pros: the young man behind the counter was most helpful.
Cons: none.
review from
-
10.0
Easy access to cars
Pros: Very friendly staff. We had a car in less than 5 min.
review from
-
6.0
Pros: I did not rent car through Hertz in Queenstown
review from
-
6.8
Cons: We returned the car early and advised the desk of such. When we received bill, the charge did not reflect the early return and we had to contact them to have the situation rectified. This should not have happened.
review from
-
10.0
Great Price and Car
Pros: We lived the RAV4. It was very roomy, clean and easy to drive.
review from
-
9.6
Great car that got us through the South Island
Pros: The staff at the airport was helpful and friendly. I accidentally put the pickup time at 8am instead of 8pm but they held the car. We got a brand new Mazda 3 that was fantastic for all our driving on the South Island.
review from
Other suppliers in Queenstown scored
Where can I find Hertz car rentals in Queenstown?
Top tips for renting a car from Hertz in Queenstown
- Supplier Choice rental cars from Hertz in Queenstown are around 36% cheaper than other car types, on average