Guest reviews
Overall rating
7.2
Good
Based on 33 reviews
Cleanliness
7.2
Comfort
7.5
Pick-up/Drop-off
6.9
Value for money
7.2
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Pros
"The staff were very friendly."
(in 2108 reviews)
"Return was quick and easy."
(in 313 reviews)
"Overall very good experience though."
(in 548 reviews)
Cons
"Very poor customer service ."
(in 395 reviews)
"There were no cars available!"
(in 297 reviews)
"Long lines and slow service."
(in 920 reviews)
Recent reviews
Traveler rating
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6
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2
Find reviews that mention:
customer service
car was clean
pick up the car
credit card
easy drop
car available
great car
return the car
friendly staff
quick and easy
took a few minutes
car smelled
long line
great experience
great price
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10.0
Pros: Staff friendly and helpful. I forgot the remote control of my garage inside the car, and they kept it for me.
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6.4
Cons: Unprofessional stuff, badly equipped mechanics that don’t care about cars.
review from
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8.8
Awesome Service!
Pros: Car drove great!
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6.0
Cons: Unexpected costs from insurance. They told me I didn’t have insurance for the trip right before I was leaving while I was standing in the parking lot. I unded up spending way more than planned and I’m really miffed about it. They didn’t explain how much more it was going to cost before I left. It felt a little bit like they tricked me.
review from
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4.8
Do not use
Pros: The vehicle was ok, not the cleanest but, the drop off and complimentary shuttle at LAX was excellent.
Cons: Make sure you have a paper copy of your insurance or you will get a very hard time. We had no issues when we rented at the LAX location and no issues dropping off there but, the very rude man the Anaheim Avis/Budget rental office almost didn’t let us rent as he was angry we went through kayak and had no wifi for me to show him my insurance document. He was argumentative and down right rude. I will let people know not to rent from this location again. He racked the bill up as high as he could to make a buck!
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9.6
Pros: Excellent help with info where to drop off. Great car for the money
Cons: All was great. The office is a little run down but gentleman at the desk was lovely and helpful
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9.2
Pros: The agent was able to fix my billing issue with some creative computer work.
Cons: Agent had to fix the automatic addition of a fuel charge as I had driven very few miles; however, after I showed my receipt for gas that was purchased down the street, he fixed it. This charge is something that needs to not happen automatically, as other people may be more distracted and end up paying a lot more than they were expecting.
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6.0
Pros: That the car had a full tank of gas and was ready to go and clean.
Cons: The associate was rude and condescending to not just me but all the customers.
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2.0
horrible experience
Cons: - Was given a car with a completely empty tank - Smoke smell was so strong in the car that both my kids threw up - Was charged $90 dollars at arrival (disputing this) while i returned the tank half full (while again, i was given a car with a completely empty tank - Manager at origin (Chris - Anaheim location) was extremely rude during the whole process I will fill a formal complaint and never rent again through Budget
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5.2
Cons: The car was not cleaned enough
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10.0
Excellent
Pros: Overall positive experience with this transaction.
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8.8
Great service, great car, but awful wash job.
Pros: Loved the car, the features, and the customer service. Everyone was really friendly and the process was really smooth.
Cons: I did not like the wash job that was done to the car before I got it. It has smear marks and dirty spots all over the outside. It was so dirty and smeary on the side mirrors and back window I could hardly see out of them. I would just like it to be a bit cleaner next time.
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