8.0
Car was worn and tired. Drop off staff was excellent & friendly. Pick up staff was cold and unwelcoming.Reviewed Feb 20 2024
review from 10.0
Karen at the customer service desk was a true GEM & PLEASURE assisting me. She gave me information on what cars would be best on gas mileage. Based on my travel plans. When I first arrived at the desk. She greeted me with a smile, and some of the best customer service. I have encountered in a very long time. Even while choosing a vehicle the total staff. Went over and above & out their way. To ensure I was taken care of, and satisfied with my experience. Not to mentionthe drop off of the car was just as easy and great.Reviewed Dec 25 2023
review from 2.0
At the counter I had told that they don’t have any car. I end up paying triple cost since I got it at a car from Hertz counter.Reviewed Nov 22 2023
review from 2.0
The car I reserved was not available as they were sold out and I had to find a last minute rental at another agency. I was told by Alamo that they do not have cars booked on third party sites less than 48 hours in advance.Reviewed Nov 9 2023
review from 8.0
Great vehicle and friendly service. The ATL location is understaffed leading to long lines.Reviewed Oct 23 2023
review from 6.0
We had a late arrival into ATL, and when we arrived at the car rental facility, the Alamo counter was closed. They had kiosks available but they ended up not working. There were signs at the counter saying to go to their nearest partner for assistance, but it was not clear. Finally, we ended up at the Enterprise counter and were helped from there. Once we got assistance, everything was fine - service at the counter was great, same with drop off but it was confusing upon arrival and took a lot longer than needed.Reviewed Sep 21 2023
review from 10.0
We initially had trouble getting the right sized vehicle (6 people with luggage for a week+), but the staff worked with us and got us the right vehicle. They didn't stop until we had what we needed. Price was better than any other company too, not a steal, but better.Reviewed Jul 6 2021
review from 10.0
Pros:Extra attentive at Atlanta airport, where line was long. We found out we could use the Self Check-in and attendant showed us how to use it.Cons:Price was very competitive, we plan to use Alamo again.Reviewed May 25 2021
review from 10.0
Pros:yes , not any problems at all.Cons:I wanted a four wheel drive Suv and ordered it , but what I got was not , still did the job ok, but nice to get what you actually order when you reserve ahead.Reviewed May 14 2021
review from 10.0
Pros:They were fineReviewed May 2 2021
review from 10.0
Pros:pickup and dropoff was quick and smooth. car was amazing.Cons:more staff at checkin so the line could move a bit faster. more options with carseat, like having a toddler carseat or booster. infant carseat was a bit too small for my childReviewed Apr 27 2021
review from 8.0
Pros:Staff were friendly and helpful. Return was easy.Cons:I didn’t have any problems.Reviewed Apr 27 2021
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