Top tips for renting a car from Ace in Jacksonville
Small rental cars from Ace in Jacksonville are around 57% cheaper than other car types, on average.
FAQs about renting a car from Ace in Jacksonville
What is the most popular rental car from Ace in Jacksonville?
Small rental cars (Toyota RAV4 or similar) are the most frequently booked rental car types from Ace in Jacksonville.
How many car rental locations does Ace have in Jacksonville?
Ace has 0 rental locations in Jacksonville. Take a look at our Ace rental location map to find the best rental cars near you.
Does Ace have a car rental location at the airport: Jacksonville airport (JAX)?
No (According to our data)
Does Ace offer shuttle or airport pick-up services from Jacksonville airport (JAX)?
No (According to our data)
Reviews for Ace in Jacksonville
Pros
" was on top of cleaning/sanitizing."(in 282 reviews)
" was clean and in good condition."(in 610 reviews)
" was excellent"(in 209 reviews)
Cons
"Will Ace again."(in 111 reviews)
"The service is terrible."(in 410 reviews)
"Nothing I couldn’t get the ."(in 895 reviews)
Overall Rating5.7 FairBased on 3522 reviews
Cleanliness
6.5
Comfort
6.3
Overall
5.7
Pick-up/Drop-off
5.8
Value for money
5.9
Recent reviews
Traveler rating
587
254
21
209
16
0
1108
Find reviews that mention:
2.0
Not good. I had 1.5 hours to wait in line to make my appointment. After an hour 3 people had been serviced and 6 were in front of me. I had to get an Uber. The appointment was the main purpose of my reservation and flight in from Minnesota. The lady working the counter mentioned a couple people had called in sick that were scheduled. I’ll be seeking a full rebate.Reviewed Nov 5 2025
review from
2.0
Landed at the airport in Maui and went to the shuttle pick up. Our name was on the pick up list but "it wasn't highlighted" therefore the driver wasn't "allowed" to drive us to the office for our car. Come to find out it's because ACE gave away our car, despite having a reservation. This left us stranded at 445pm and scrambling to find a rental car. They gave away their last vehicle around 9am too and at no point decided to email, text or call me to at least let me know so I could find other accommodations. DO NOT RENT FROM ACE.Reviewed Nov 5 2025
review from
2.0
They wouldn’t honour my reservation unless I bought their insurance which was more than the rental cost even though I was fully covered by both my travel credit card and my personal car insurance. I had to go next door to budget to avoid getting scammed. No problems at budget. ACE is just a scam . I would avoid if possibleReviewed Nov 4 2025
review from
4.0
We rented in Las Vegas and they are off site...as in a shuttle to a another shuttle. It looked sketchy. Like what were we getting into. Mainly the problem was NV has a new law as of Oct 2025 requiring a certain amount of liability insurance. Fine, but who brings their auto insurance card with them on vacation? We didn't plan on renting a car and at no point do any of the apps warn or tell you, that you may want to bring your car insurance information with you or up your amounts prior if renting in NV. They wanted to charge $50 a day on top of my rental rate. The guy next to me had his state minimums and they were not high enough so he had to pay the $50 and he wasn't prepared for that. These companies need to do better to warn us but they won't. Just a big money grab in a state that already nickel and dimes you to death. Also the line and process were sooo long and slow. One of the CS reps was so chatty and actually pulled out his phone to talk about his hike to red rocks. Like SIR, there at 15 people in line here. Also why am I paying $65 for the extra insurance coverage when I made the reservation, then you want to charge me more? Why are you asking me tons of questions when I answered those on the app. Like what is that information for if you are going to ask me again in person and no I don't want to pay more for an upgrade. When you leave you get hounded by the show sales people. The walk around and photos of every inch of the car. Come on take a video, I haven't had that with any other company in years. The return was the easiest and fastest part. Next time I will use a regular name brand rental company. Not their fault about the new law but still an email or test message advising of this prior would have been nice and given me time to contact my insurance company to email me.Reviewed Nov 4 2025
review from
2.0
They try to force you to buy there insurance. Total surprise to me, never had that happen before. Cancelled res right away.Reviewed Nov 3 2025
review from
2.0
I did cancel, the place smell very bad and the attention was terrible.Reviewed Oct 29 2025
review from
4.0
Hidden fees right out of the gate. Tried to downgrade initially. Grumpy staff.Reviewed Oct 27 2025
review from
6.0
I was disappointed. They were sold out of the type car i reserved so tried to give an “upgrade” to a vehicle I wasn’t comfortable driving. They gave me a car that was so beat up it probably shouldn’t have been on the road. I would not use them again.Reviewed Oct 26 2025
review from
10.0
Staff was very helpful and friendlyReviewed Oct 26 2025
review from
10.0
Quick, easy shuttle to car upon arrival, and same experience when returning car. Quick pick up and drop off, new, clean car at a great rate. No issues at all. Excellent overall experience!Reviewed Oct 14 2025
review from
10.0
Smooth and fast check in process. Very friendly and professional staff too.Reviewed Oct 13 2025
review from
10.0
Had a great experience booking with Ace. Staff were fast, attentive, very courteous and efficient. Thanks again and will definitely reserve again with ACE.Reviewed Oct 11 2025
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