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Book Ace car rentals in Jacksonville

Driver's age: 26-65
Fri 7/26
Fri 8/2
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Ace car rental prices in Jacksonville

Economy car
Economy
M
Compact car
Compact
M
Intermediate car
Intermediate
M
Standard car
Standard
M
Full-size car
Full-size
M
Luxury car
Luxury
M
Minivan car
Minivan
M
Passenger van car
Passenger van
M
Commercial car
Commercial
M
Pickup Truck car
Pickup Truck
M

Reviews for Ace in Jacksonville

Pros

"The gas mileage"(in 621 reviews)
" and accommodating."(in 282 reviews)
" fast and helpful."(in 282 reviews)

Cons

"ing from here again!"(in 111 reviews)
" seats were stained"(in 33 reviews)
"Will Ace again."(in 111 reviews)
Overall Rating5.7 FairBased on 3953 reviews
Cleanliness
6.3
Comfort
6.2
Overall
5.6
Pick-up/Drop-off
5.7
Value for money
5.8

Recent reviews

Traveler rating
449
179
16
141
13
0
795
2.0
They just want to make extra money wherever they can from customers by charging for late drop off though when we picked up car we asked about return time. Very unprofessional. Never rent another vehicle from there and we told same thing to friends and family too.Reviewed Jul 19 2024
review fromkayak
10.0
Due to Westjet airline strike I never actually got to use my rental. I was able to cancel my rental the morning off without penalty or cost and that was awesome since we already had the disappointment of missing out on our trip. I would definitely try to rent with Ace again though based on this customer service.Reviewed Jul 18 2024
review fromkayak
4.0
There is no such thing as having an "appointment" to pick up a car. I showed up at my appointment time and had to wait for an hour because they didn't have any Cars. Additionally, I called corporate customer service to request to pick up the car earlier than my scheduled time to which two separate people on 2 different days confirmed, only to be told by a 3rd person on the Day of pick up that changing appointment times was against company policy. The phone number listed on the business website was sent to an automated Verizon message without a voicemail.Reviewed Jul 18 2024
review fromkayak
10.0
All good. Bus to rental office could be better. I was required to take a second bus. Otherwise all good.Reviewed Jul 18 2024
review fromkayak
10.0
Great! Would use again.Reviewed Jul 17 2024
review fromkayak
2.0
Terrible!!! what started out as a $431.00 rental turned into a $809. charge on my credit card. They charge me for roadside assistance that I neither needed nor was asked if I did, I have full CAA coverage. Becareful of what you initial!! I was also charge a $250. for extra dirt. seems like they smelled smoke, although I do not smoke. I complained to head office with no success. Very bad business practice very disappointing!!!Reviewed Jul 15 2024
review fromkayak
2.0
VERY disappointing!!! My 421.65 dollar rental turned into a 803.27 charge. they claimed I signed for a roadside assistance package that I would never take, I have full CAA coverage, They should ask you if you want it before they put it on and its part of the many initials I signed for. They charged me a 250.00 charge for extra cleaning, supposedly they smelled smoke. I do not smoke, but perhaps they found an empty pack in the back that my freind threw away. I complained to head office but the FLL office said too bad, it all stands. No wonder there was nobody waiting in line at ACE like there was at every other company line. Buyer beware, very bad business practice!!!Reviewed Jul 15 2024
review fromkayak
10.0
Very good experienceReviewed Jul 15 2024
review fromkayak
8.0
Almost everything about my experience with Ace was poor except for Oscar, the customer service representative, who I rented the car from And the actual car. Oscar went above and beyond to make sure I was happy with my reservation in my car.Reviewed Jul 15 2024
review fromkayak
4.0
We rented a “luxury” vehicle. It said BMW of like model. The car was a 2016 Mitsubishi outlander. It smelt of cigarette, the AC didn’t blow cold air and there wasn’t even a back up camera. I was really disappointed. We ended up trading it for a van that had over 140,000 miles on it. The upside was the employee at the counter was amazing. She was really kind, felt personable. She helped me get to the car with my two kids and the it car seats. She was really responsive when I called her. She made the experience better.Reviewed Jul 15 2024
review fromkayak
2.0
Bait and switch in more ways than one. It wasn’t Ace, it turned out to be operated by Drivo (who I would not have booked with if that was made clear). Drivo forced me to purchase additional insurance at pick-up that other rental providers have never required because I already have insurance. I am extremely disappointed in Kayak for misleading me on who I was booking with, disappointed in Ace for letting Drivo operate under their banner, and disappointed with Drivo for forcing me to pay an additional $119.96 in surprise costs at pick-up when I had already declined additional insurance when booking (because I already have insurance).Reviewed Jul 15 2024
review fromkayak
6.0
More space.Reviewed Jul 14 2024
review fromkayak

Good to know

Most popular car type

Compact

Top tips for renting a car from Ace in Jacksonville

  • Compact rental cars from Ace in Jacksonville are around 38% cheaper than other car types, on average.

FAQs about renting a car from Ace in Jacksonville

  • What is the most popular rental car from Ace in Jacksonville?

    Compact (Nissan Juke or similar) is the most frequently booked rental car type from Ace in Jacksonville.

  • How many car rental locations does Ace have in Jacksonville?

    Ace has 0 rental locations in Jacksonville. Take a look at our Ace rental location map to find the best rental cars near you.

  • Does Ace have a car rental location at the airport: Jacksonville airport (JAX)?

    No (According to our data)

  • Does Ace offer shuttle or airport pick-up services from Jacksonville airport (JAX)?

    No (According to our data)