Book Dollar car rentals in Jacksonville

Reviews for Dollar in Jacksonville

Recent reviews

Traveler rating

Wonderful

14

Very good

6

Good

1

Okay

3

Fair

0

Mediocre

0

Poor

27

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2.0

I was denied the prepaid car due to not having my physical drivers license available. Dollar refused to transfer the prepaid reservation to my travel Companion. They would rent a car to my companion for three times the price I paid in advance. They refused to refund my prepaid reservation as well. Following up with customer service three separate times with no return communication. Absolutely scammed meReviewed Apr 15 2025

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2.0

The rental car was never received and they did not honor the Kayak reservation.Reviewed Oct 25 2024

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8.0

We ordered a Nissan, got Jeep. Hard to adjust the seat, cruise control was not intuitive, drivable but not comfortableReviewed Apr 28 2024

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2.0

The advertised price had hidden fees. I paid 285 for the car for one week. When I dropped it off, I was hit with 86 dollars of all sorts of random taxes. The car was dropped with full tank of gas. They should advertise the price to including this and why only charge it at dropoff?Reviewed Apr 7 2024

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10.0

Everything was goodReviewed Mar 1 2024

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4.0

Drop off was great but pick up awful and we ended up with electric vehicle which I didn't mind but no instructions on charging and didn't have adapter for tesla charger. Also the center console was locked with pin # we weren't given and couldn't get a hold of anyone who could help us.Reviewed Oct 9 2023

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2.0

Pros:NothingCons:The car left us stranded. Had to find an alternate ride to make our flight.Reviewed May 17 2021

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8.0

Pros:Drop off was very easy. Friendly person.Cons:Wait for pickup was long. All counters were not staffed. No car choice.Reviewed May 16 2021

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10.0

Pros:Nice, efficient staff/pickup. Perfect size of car.Cons:Confusing to find right place to drop off. Had to ask staff at a competitor's counter. Would have been helpful to have had signs posted on all sides of the Dollar "hut" directing customers to Hertz and how to get back there, since alreary passed.Reviewed May 8 2021

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10.0

Pros:Staff was friendly, but only interaction with two peopleCons:Rental desk needed more help. One person at the desk and he had right arm in a sling, so he was trying to do forms one handed. Line was forming that he could not handle on a timely basis. Poor management...Reviewed Apr 26 2021

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2.0

Cons:I prepaid for a intermediate SUV. When I arrived at the counter I was told there was a 30 minute wait for cars. Then I was told there are no intermediate SUV's available and I was given a Toyota Camry. When I asked about the price difference, I was hastily told by the agent (who was unapologetic) that she could not help me and that I was to go the the counter at the return center. At the return center, the line was very long and moving quite slowly. The airport shuttle arrived and I had to get out of line and was never able to have my rental charges adjusted. I was legally contracted for and paid for a larger and more expensive rental. I am entitled to a partial refund.Reviewed Apr 24 2021

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8.0

Pros:Easy and fastCons:Lower prices would have been niceReviewed Apr 12 2021

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• What is the best pickup location for Dollar rental cars in Jacksonville?

  Jacksonville International Airport (JAX) is the best place to pick up your rental car. The Dollar-Jacksonville International Airport car rental counter is situated in the terminal. Their counter sits opposite the baggage claim area. It might be best to reserve your rental car online and grab it immediately after you land. The pick-up garage at JAX features a wide range of car models, including compact vehicles, exotics, pickups, SUVs, and sedans. The rate usually varies with the type of vehicle, and duration of hire.

• What are the different amenities offered by Dollar car rentals in Jacksonville?

  You can personalize your vehicle with your preferred add-ons to optimize its performance. Those who are here to explore the mountains should ask for snow chains and winter tires, which Dollar provides at no cost. A GPS navigational system is handy if you want to drive like a local. Families traveling with the littlest of their family members will be happy to note that the various cars at Dollar are equipped with child seats.

• What accessibility services are available for Dollar car renters in Jacksonville?

  Book with Dollar car rentals in Jacksonville and you won’t have to worry about your mobility limitations. The operator provides free adaptive driving devices like left foot accelerators, spinner knobs, hand controls, and pedal extenders. A surrogate driver with the required qualifications is available to assist clients with disabilities. In addition, Dollar rental cars in Jacksonville let you use their vehicles with the company of your service animals - remember to bring their valid medical documentation.

• What is the most popular rental car from Dollar in Jacksonville?

  Intermediate (Toyota RAV4 or similar) is the most frequently booked rental car type from Dollar in Jacksonville.

• How many car rental locations does Dollar have in Jacksonville?

  Dollar has 5 rental locations in Jacksonville. Take a look at our Dollar rental location map to find the best rental cars near you.

• Does Dollar have a car rental location at the airport: Jacksonville airport (JAX)?

  Yes

• Does Dollar offer shuttle or airport pick-up services from Jacksonville airport (JAX)?

  Yes