Guest reviews
Overall rating
6.2
Good
Based on 52 reviews
Cleanliness
6.2
Comfort
6.5
Pick-up/Drop-off
6.1
Value for money
6.2
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Pros
"Helpful and very friendly staff!"
(in 1446 reviews)
"Helpful staff, quick and easy"
(in 207 reviews)
"Clean car and good value."
(in 241 reviews)
Cons
"Their customer service is horrible."
(in 194 reviews)
"Car smelled like smoke."
(in 302 reviews)
"They didn’t have any cars available."
(in 174 reviews)
Recent reviews
Traveler rating
12
6
6
3
12
Find reviews that mention:
customer service
car was clean
pick up the car
credit card
friendly staff
great car
easy drop
car available
quick and easy
compact car
car smelled
great price
great experience
great value
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8.4
Pros: Staff was very friendly. They did not have record of my economy car reservation from Kayak. They were able to place me in a Ford F150 instead of an economy sized car that was ordered. The lady stated that 3rd party vendors information doesn't always come through with details.
Cons: Have the car size as requested.
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4.4
Pros: Not much.
Cons: Once the staff showed up at the booth they were friendly and helpful. But I had to wait 25 minutes and call the person since they were "moving cars around". Then there were "computer problems", so the pick off took way much longer than it should have. I was told that the "manager's special" that I reserved was an F-150 pick up truck. There was nothing on my reservation that said that so I couldn't dispute it - so in order to get a smaller car, I was charged an additional $10 per day. Plus I was tired from traveling all day, it had already taken way to long to pick up a car, so I didn't argue. I think they plan things that way.
review from
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10.0
Cons: really, everything was perfect...
review from
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10.0
Cons: The staff was friendly. I was also glad dropoff was quick.
review from
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4.0
Pros: Staff was nice. F150 only had 800 miles on it.
Cons: Got the manager's special(so no choice of vehicle) and it was an f150. I know my fault... Did not include the airport pick up fee in the advertised price, so all in all should have gone with enterprise midsize because there was no cost savings.
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2.0
Pros: Drop off was easy but still had to deal with the airport parking lot.
Cons: The girl checking me complained about her manager openly but had to call her with every little question my wife and I had. Seemed like she was just babysitting the counter. Wish we had some more knowledgeable and confident in the process.
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10.0
Cons: Friendly staff. Excellent service. Easy pickup and drop off
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4.0
Pros: Staff was friendly. Car was Clean. Easy to Drop off.
Cons: Did not have Car requested thru online reservation. Needed 7 Passanger. Caused Delay in pickup and required a different vehicle type. No explination given just a statement that online never matches what they have in the lot.
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2.0
Cons: If they allow the use of debt cards they should CLEARLY disclose up front that they will be charging you an EXTRA $15/day just bc you are using a debt card. Never again Thrifty, we will now only use Enterprise for our future rentals and pay the same price without an extra $15 charge.
review from
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9.6
Pros: friendly, helpful, quick
Cons: car had sizable blind spots.
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10.0
Pros: Derrick, the staff person on duty when I picked up and returned was extremely helpful and courteous.
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8.8
Pros: Friendly staff. Helpful.
Cons: Only one car available. Had a truck and van, but I wanted a car. Gave me a car and it was fine, but not much choice.
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