Book Hertz car rentals in Wilmington

Reviews for Hertz in Wilmington

Recent reviews

Traveler rating

Wonderful

9

Very good

3

Good

2

Okay

0

Fair

1

Mediocre

0

Poor

5

10.0

Octavia’s customer serviceReviewed Jan 5 2024

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10.0

fast and easy and the car was very cleanReviewed Dec 30 2021

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10.0

I appreciated the speed and ease of renting from Hurts!Reviewed Dec 21 2021

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2.0

Drop off was quite a problem as they had no parking spots available as instructed to park the car in those spots and no one working at the time not couldn’t get any time of help on what to do over the phone either. That took a whole lot of extra minutes and we almost missed our flight. On top of that, I never got my receipt back after the opening hours so decided to call to make sure all was ok and they said the reservation number I had which was my hertz receipt number given by them wasn’t pulling up my information, was someone else. They couldn’t find my reservation with the number they provided me nor my drivers license nor my last name. Finally only by my credit card charge they found me but said it was a different reservation number than I had - which was my hertz receipt tho. And then they said it was still an open reservation as if I still had the car when I absolutely didn’t. So they still haven’t checked it out and finalized my rental. By 11pm I finally got the receipt email sent after calling them abs going through all that around 3pm and car was dropped off at 5am.Reviewed Nov 9 2021

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10.0

iT WAS EASY AND AFFORABLEReviewed Jun 24 2021

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10.0

Pros:Car was ready but had to get an upgrade as my choice was not available gave me the same rate as booked.Cons:All went well car was very comfortable.Reviewed May 23 2021

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8.0

Pros:Quality vehicle. Great service.Cons:We got assigned a mini van for a get away with my wife. Would have preferred a car like we indicated.Reviewed May 19 2021

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10.0

Pros:Staff was great. Car was lovely. Pickup processing was fast.Cons:My rental car wasn’t available when I arrived to pick it up. So, i had to wait about 40 minutes for my car but my attendant offered me a handful of freebies to attempt to make it right. I appreciated her honesty about the wait and willingness to compensate.Reviewed Mar 16 2021

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5.2

Cons:Amount I had to pay was more than what I was told on this site.Reviewed Aug 31 2020

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7.2

Pros:The car fit my expectations and needs.Cons:The staff was EXTREMELY rude. When I approached the desk she yelled "no cars!" at me with no explanation. I asked what the point of my reservation was if there were no cars available. She mumbled she'd let me know when one was available in 30-60 minutes. I asked if I'd get the same size that I had reserved and she refused to make eye contact and mumbled that it was being cleaned. I asked her why she was being so rude and she ignored me. I went to wait outside and then she came and yelled for me about 5 minutes later. She didn't talk to me or ask me if I wanted insurance or prepay for gas or anything as she checked me in. She could have easily said the car was being prepared and it would just be a few minutes. Instead she was mean and provided no helpful information. She was a miserable person that caused a lot of unnecessary confusion.Reviewed Aug 17 2020

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2.4

Cons:The pickup receptionist was extremely rude and was not accommodating. The car they provided was not clean, with trash in the cup holder, and not a car I would’ve wanted to drive. Drop off was easy except they completely overcharged me and now I’ll need to call back to get the charges sorted out. The worst car rental experience I’ve had.Reviewed Jul 28 2020

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2.0

Pros:they cancelled my reservation on meCons:not cancelling my reservationReviewed Jul 19 2020

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• What is the most popular rental car from Hertz in Wilmington?

  Mini (Dodge Grand Caravan or similar) is the most frequently booked rental car type from Hertz in Wilmington.

• How many car rental locations does Hertz have in Wilmington?

  Hertz has 3 rental locations in Wilmington. Take a look at our Hertz rental location map to find the best rental cars near you.

• Does Hertz have a car rental location at the airport: New Hanover County airport (ILM)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from New Hanover County airport (ILM)?

  Yes