Cons: The airport pick up was confusing
Cons: I reserved through you guys and got my receipt for 171.00. I was charged 1086.00
Pros: Easy and friendly
Cons: More agents on duty
Pros: The staff, omg she was the best ever. Great customer service Thrifty keep it that way
Cons: had more workers
Pros: How friendly the employees were and how easy the check in and out process was.
Pros: The Hyundai Tucson was very clean and comfortable
Cons: My flight was delayed and the Thrifty rental counter closed before I arrived. No local or manager number to call. I was stranded at the airport late at night. I had to use alternate transportation that night and return to the airport to pick up the rental car the next morning. Then, Thrifty refused to modify my rental contract for the adjusted period of time. So I was stranded without a car and paid for a day I did not use. I filed a complaint but no acknowledgement or resolution.
Pros: The staff was very nice, friendly and helpful.
Cons: Late with my car, rude staff, screwed me on options that i did not want.
Pros: Everyone was friendly & clearly taking the COVID outbreak seriously... the car drove perfectly, was clean, & had more amenities than I expected!
Cons: The Tulsa airport’s Rental Car Return was super confusing, since there weren’t people around... but even that didn’t deter my trip. :-)
Cons: Easy in and easy out. Our return to the airport was a breeze.
Pros: The car drove alright.
Cons: On pickup, the staff was atrocious. There was a huge line, yet no effort was made by the staff to act with any kind of urgency. Questions were met with blank stares. And worst of all, there was an additional $50 charge on a car that I had pre-paid for. When I asked about the charge, I was told "airport taxes". Kayak was not forthcoming on the final cost, so I see that as a failure of Kayak, not necessarily Thrifty. Kayak or Thrifty should have disclosed the additional amount that would have to be paid at the airport. I budgeted for this trip, so that extra spend meant I couldn't take my nieces to a special event we had planned on. More than one person should operate the counter at peak pick-up times.
Pros: Employees were very friendly and helpful.
Drop off was very easy and fast.
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