Poor customer service. Applied excess charges to my accountReviewed Sep 20 2024
review from
2.0
I Don't Recomend this HEADACE ON Anyone..Reviewed Apr 30 2024
review from
2.0
Hertz called me and canceled the transaction. They said they had no cars to rent.Reviewed Oct 22 2022
review from
10.0
It was a small office away from the airport and the folks there provided fast, friendly assistance.Reviewed Jun 8 2022
review from
10.0
The Danville team accommodated my needs, even though it was busy and there was a high demand on their time. They made the process easy.Reviewed Jan 6 2022
review from
10.0
Picking up the vehicle went smoothly, and the price was very competitive compared to other options. Our only point of friction is that a witch must have cursed us to always get Jeep Gladiators when we rent cars without specifying a model. We drove around in a big goofy Tonka Truck for the whole holiday, for a second time, to the amusement of all our friends we saw. Who even rents Jeep Gladiators on purpose? We don't know, but when it's an accident, it's always us.Reviewed Jan 3 2022
review from
6.0
I rented because it was $165.00. After turning back in, I was charged another $200.00 and $53.00. The total was $165.00, so why the extra charges? Kayak is nothing but a big rip off company.Reviewed Nov 23 2021
review from
8.0
I recommend downloading the Hertz app for mobile check-in. We found the travel to be heavy and lines longer than normal. The app allows the mobile check-in and bypass the lines. The employees were helpful and quick.Reviewed Nov 8 2021
review from
1.9
Paid for a car and then due to a flight delay I got to the desk 10 minutes after they closed. I called them before boarding to tell them about my delay and was told I would have the car I paid for waiting for me but that didn’t happen. Called customer service again and was told everyone went home for the day and I couldn’t get a car. Easily one of the most frustrating rental experiences I’ve ever dealt with.Reviewed Jul 6 2021
review from
2.0
Cons:The kiosk screwed up my reservation which ends up with my being seriously overcharged for the vehicle. Would like to speak to somebody over the phone about this matter. Please reply with a name and contact information of someone that I can call. Thank you, Allan ThompsonReviewed May 4 2021
review from
6.0
Pros:Drop off was fine and the car itself was clean and ready to go.Cons:When I arrived to get the car they said I had already picked it up but they had actually given the car I rented to someone else and it took longer than it should have to get me on my way. Also, they tried to charge me a deposit after I left and never discussed this with me.Reviewed Apr 22 2021
review from
2.0
Cons:I arrived to the airport 11:30pm with a reservation, and NO ONE was present at the booth or at the parking lot. I waited until almost midnight and had to talk to other company and rent a car there. Sixt was open and they made an excellent overtime work to get me a car. Once on my car I tried to call Hertz and of course no body picked up the phone, but put me on hokd saying "we currently have many calls, please hold".Reviewed Apr 22 2021
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