"The was very knowledgeable and friendly"(in 893 reviews)
Cons
" was unacceptable!"(in 196 reviews)
"I would this company again."(in 160 reviews)
"Not the I reserved"(in 1358 reviews)
Overall Rating5.8 FairBased on 116 reviews
Cleanliness
6.3
Comfort
6.6
Overall
5.7
Pick-up/Drop-off
5.6
Value for money
5.8
Recent reviews
Traveler rating
24
11
2
8
4
0
42
Find reviews that mention:
2.0
No one showed up to open the office at 7 am when my car was due for pick up. Employee called out and wasn’t able to get my car for 2 more hours thus delaying my whole dayReviewed Oct 5 2024
review from
10.0
Very pleased using Sixt. They were helpful, quick, and the car was perfect.Reviewed Sep 16 2024
review from
2.0
I booked to pick up the car at 7pm. When I got to the location at 7pm I was told they have closed . I saw a gentle man inside the store and another gentleman sited outside the store. And they both told me they have closed. I was never told the store closed at 7pm. Also I got there at 7pm as booked but never attended to. That’s not professional. If you agree to attend to a customer at 7pm, you should honor your agreement . That messes up all my plans as I intended to travel that nightReviewed Sep 7 2024
review from
10.0
literally best car rental experience I have ever had. Seriously!!Reviewed Apr 7 2024
review from
10.0
great workersReviewed Nov 8 2022
review from
8.0
There was a little bit of a wait for pick-up - another clerk would have helped. But everyone was courteous and it was very efficient. Interior of car could have been a little cleaner.Reviewed Oct 10 2022
review from
2.0
Their office was closed, I couldn't pick up my rental, and they refused to issue a refund. It was borderline impossible to reach anyone on the phone, and email support wasn't helpful either, so now I have to dispute this with my bank. Never again, NEVER rent from Sixt. What kind of name is that anyway? Trying to make a number into a verb? WTF. F these guys, bunch of clowns.Reviewed Aug 28 2022
review from
8.0
Drop off was fast and fine, but pickup was slow. There were many employees just standing around while only two (eventually three) were helping customers. Though the person helping us was pleasant and professional, she couldn’t type which added to our pick up time. All in all, this wasn’t a show stopper for us; we’ll use them again if their price is right.Reviewed Jul 25 2022
review from
2.0
They refused to give us a car we had pre-paid for because the computer told the counter we were "blocked," but they couldn't tell us why we were blocked or help us resolve it. We had to find another car on a Friday evening. Several days later, someone called and told us the accounting department had blocked us. Customer service repeatedly refused to transfer us to accounting to resolve the block and repeatedly refused to let us talk to a supervisor because they "were all in a meeting." Customer service hung up on us twice. It took over a week to get our pre-paid money back and in the meantime, we still had to pay for the car we ended up renting for a much higher price. Now they want a "cancellation" fee from us. They are, without a doubt, the worst.Reviewed Jul 19 2022
review from
2.0
Sixt Philadelphia told me that since I was picking the car up late that I would need to re-rent the car at walk-in prices (which makes no sense and about $200 more for the week) and that I would get a refund for the on-line booking. I paid $200 extra and am disputing the original $763 charge with Chase Bank as it was not refunded. Terrible experience.Reviewed Jul 18 2022
review from
6.0
I needed to extend a day but all their computers and phones were down, so I ended up driving to the airport 10 hours before my flight and staying at the airport all day. MiserableReviewed May 1 2022
review from
2.0
Was not able to pick up reserved car. Rude staff in addition.Reviewed Apr 30 2022
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