Pros: no, they were not helpful and they were misleading. Apparently they required an airline confirmation as we were paying with a debit card. 3 trips walking to the rental building in the rain the story changed slightly each time as far as what was need. never got the car and will certainly let all know that the Enterprise holding rental companies are incompetant.
Cons: FIre the entire staff at the Philadelphia airport and hire a staff of concerned workers who work hard to keep their job and seek improvement, not the type that is hired and they feel entitled.
Pros: The staff were decent. they were friendly and somewhat understanding. The car I received was not the car reserved. and the car received had a horrible odor that the staff tried to convince me of cleaning products. IT WAS NOT!!!! and it smelled so bad the whole trip i had to personally buy air fresheners. Literally!!!! and i know some of my stuff smelled like the car after a few hours. NO GOOD!!!!!!!!!
Cons: I asked for a better smelling car before i took it off the lot and they convinced me that the smell would go away. No the smell didnt. Car ran smooth.... also it woulda been nice to have some gas in the car before leaving the lot too.
Pros: Drop off excellent and efficient. Shuttle service was excellent.
Cons: Pickup was slightly slower than expected. 3 companies sharing one rental area delayed the process. Many clients were waiting in line.
Pros: The staff was very helpful, pleasant and informative. There was a little wait at pick up but nothing crazy. Drop off was in and out but overall the experience was excellent!
Cons: Didnt have a car I reserved, only a mini van and at an upcharge
Pros: The woman shae! She was so very nice beautiful and just willing to be helpful! She derserves a pay raise!
Pros: Drop off was fine.
Cons: There were no cars there when I arrived at my scheduled pick up time, and 5 other people waiting for the same reason. After waiting an hour and a half they drove me half an hour away to to a run down, dirty location in Kensington for a car with bird droppings all over and several dents and scrapes.
Pros: They washed it
Cons: They only had a pickup truck available
Cons: Drop off at Airport $75.00 up charge is excessive. Originally I was quoted $50.00
Cons: Service was terrible, esp at PHL
I did not like the attitude of the girl at all because she continued talking about the accident. I told her that I will never have an accident. So I have to stop taking the car and I went to another place
Cons: If she has not been emphasizing on accident
Cons: Cleaner car
Full-size (Ford Mustang Convertible or similar) is the most frequently booked rental car type from Enterprise in Philadelphia.
Enterprise has 19 rental locations in Philadelphia. Take a look at our Enterprise rental location map to find the best rental cars near you.