Cons: Never got the car. In fact, was swindled and lied to when picking up the vehicle, was told they had no more cars to rent out because they were tired and didn't want to help anymore people since they were closing. Instead they lied to us and then put us on a shuttle to go find a car at Avis in the airport and said they would refund the difference. Well now I am disputing the charge because they lied to me and said they don't honor reimbursing the difference because they are not affiliated with Avis when the representative at Payless said they were. STOP offering deals to pick up rentals from Payless in Costa Mesa.
Pros: It was cheap, easy to rent, no line, not busy. Away from the airport
Cons: The Kia I had rented smelled like smoke and the car had multiple stains on the interior on all seats.
Pros: Angel, our rep was really helpful
Cons: slow service recommend later in the day when not busy
Condition of vehicles below standard
Pros: Excellent price
Cons: First vehicle offered had severely damaged bumper and dented passenger door (through paint to bare metal) which I refused. Took 2nd vehicle, which I then discovered after leaving on trip to AZ had two tires with slow leaks that I had to inflate daily; left front & right rear.
Cons: Got to the counter and was told a debit card was no good. Payless agent made a call and a third party offered me a rate twice as much as the contract price and a $200 deposit whe I refused they offered another $20 discount. I was insulted and walked away.
Pros: Good price
Cons: Not the most polished experience, car was a bit dirty but acceptable.
Need work on checking in
Pros: I like how fast the check out is and the car is clean.
Cons: I did not like how slow the pick up was. It took over an hr to pick up a car, you need more worker. There was only two check in personal.
Beater car rentals -- change their name!
Pros: Not much. Slow slow check in. Marginal customer service. Best part? I turned car on early and they gave me money back (2days) That was unexpected but appreciated.
You get what you pay for
Pros: Price was far less than the majors
Cons: Didn't have the car I reserved, so had to switch to a black mini van. Gave me paperwork though for a red economy car, so had to go back and get correct papers. Upon returning can, printer was not working so it took 10 minutes to get a receipt.
Pros: Good rental rates
Cons: It was hard to find phone to call for shuttle pickup
We got what we paid for and maybe a little more.
Pros: The man at the counter was helpful and great to work with. The shuttle and pickup process was expeditious and handled with courtesy.
Cons: Car was a little worn, but I would have paid twice as much for a newer vehicle from another vendor and for this rental I only needed basic transportation in town.
Pros: It all worked out as promised. The clerk was personable, helpful, and so was everyone else I interacted with. Will definitely be back!
Payless has 1 rental location in Costa Mesa. Take a look at our Payless rental location map to find the best rental cars near you.