"I filled the with gas before turn-in"(in 1857 reviews)
Cons
"The was exorbitant."(in 413 reviews)
"No receipt provided at drop-off, receive via email."(in 442 reviews)
Overall Rating5.8 FairBased on 69 reviews
Cleanliness
7.5
Comfort
7.1
Overall
5.8
Pick-up/Drop-off
5.7
Value for money
5.9
Recent reviews
Traveler rating
8
8
1
5
1
0
22
Find reviews that mention:
8.0
One of the tires had low air pressure when I picked it up, feels like something they should've handled before giving me the car. Overall, good experience with the car itself.Reviewed Apr 16 2024
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4.0
It is more what I did not like. The vehicle, a Jeep SUV, had no interior lights that worked when you opened the doors. But worse of all the tail lights did not work at night! That was dangerous and shows a lack of maintenance care by Payless. I was not happy.Reviewed Nov 13 2023
review from
8.0
Payless had a very smooth process with kind and friendly people, the car was very clean and in great condition. When I returned it, however, the person who marked the car as returned did not check whether I had filled the car up with gas (I had filled the car up with gas) and charged me for not doing it. The customer service team has been very helpful in getting that false charge removed. Would recommend PaylessReviewed Oct 16 2023
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6.0
The waiting times were horrendous the first agent Josh who was solo did a great job getting patrons their vehicles but the waiting lines were terribleReviewed Oct 11 2023
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4.0
Everything was very confusing at pickup and drop off. The cars are collocated with Avis and Budget but the people and information are not. No instructions in my booking email, and poor signage at the O’Hare car rental facility meant that my wife and I wasted precious time wandering around searching for answers.Reviewed Sep 19 2023
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10.0
Pros:Sherry at Ohare facility was most accommodating.Reviewed May 13 2021
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10.0
Pros:Staff very friendly and helpful. Whole process was very easy.Cons:I don’t have any recommendations for improvement.Reviewed May 1 2021
review from
9.2
Pros:Almost everything was fantastic. Customer service was timely and pleasant...there were only two of us in line, but there was no effort to put me off. Drop-off was easy and also quick. No receipt provided at drop-off, told I would receive via email. I filled the car with gas before turn-in...haven’t seen the receipt yet, but do hope I wasn’t charged for gas as that appears to be a problem for some.Cons:Getting the email receipt for the car rental facility is far from timely. When traveling for business in particular this receipt is critical for expense reports and a delay in the receipt costs money in disbursement lag, AND is frustrating. For this reason alone, I would generally rate lower, but the rest of the service and the car itself was really very good.Reviewed Nov 11 2020
review from
7.2
Pros:Swiftly processsCons:The Smoke smell of the car was intense - has no tiene to go back and ask for another vehicle. The price was exorbitant. Two hundred dollar for three days.Reviewed Sep 29 2020
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10.0
Pros:Great experienceReviewed Sep 26 2020
review from
3.6
Pros:Car was cleanCons:Car was leaning to left all the time. Brakes were so bad that it shaked like crazy everytime press on the brake pedals. I have not felt safe for a moment in that car. When I called them they were not helpfulReviewed Aug 6 2020
review from
9.6
Pros:Great price, got a brand new car that was bigger than I reserved, very nice staff.Cons:The wait at the pickup was a bit long and there was only one person at the counter.Reviewed Aug 3 2020
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