Book National car rentals in Mexico City

Reviews for National in Mexico City

Recent reviews

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10.0

Pros:Miguel and Diana were very friendly and hekofuyCons:Everything was superReviewed Aug 3 2019

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4.0

Cons:They charged me for a missing tool in the spare tire what of course wasn’t ever there. I checked damage to the car before renting not tools and etc. I just trusted the person who gave the car. The trunk was never openedReviewed Apr 15 2019

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2.0

No car available..despite reserving months in advancePros:Nothing..Cons:The lady at the counter texting without telling me what's going on. After 15 mins waiting, confirmed to me that there were no cars available at their lot despite my reservation months in advance.Reviewed Nov 29 2017

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2.0

Reservation canceled due to overbookingPros:NothingCons:They overbooked themselves and canceled my reservation.Reviewed Nov 21 2017

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2.0

Pros:I didn't like itCons:The representative that was at the car rental booth was on his phone the whole time since we arrived. After 10 mins on the phone with a sarcastic smile he just said, we are very sorry but, we ran out of cars" how do you run out of cars when you have booked one in advance. Horrible service, will never book through them again. After reading the reviews below, I would have never gone through this rental place. I totally agree with the previous reviews.Reviewed Jul 18 2017

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2.0

Reserved child seats weren't availablePros:Price was supposed to be greatCons:Unfortunately, I didn't get National's great price because the child seats I reserved (and confirmed by phone twice in the week before the rental) were not available. The guy at the desk didn't much seem to care, either. So I was left to waste an hour hauling luggage up and down the row of counters trying to find another company with the child seats, which ended up being three times the price that National had promised.Reviewed Jun 22 2017

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2.0

Disappointing and deceptive practicesPros:NothingCons:When I arrived at the airport they did not except my reservation. The pricing provided online was different at the airport. The insurance was triple the amount of the car rental. The taxes as well or triple the amount of the exact car rental. When I receive the car it was scratched all over and was very dirty. I was told that I did not have to wash the car when it was returned and I was charged 600 pesos for the cleaning I was told that I would also be responsible for paying for the repair of the scratches that the car already had.Reviewed May 1 2017

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4.4

Never get a car rental on line in MexicoPros:Easy to set on lineCons:Big different price when try to pick up the car in Mexico, $ 5000 mexican pesos just for dropping off the car in a different city, not specified onlineReviewed Apr 15 2017

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2.0

Terrible agency.Pros:Nothing to like here! Awful.Cons:I had a confirmed reservation for the class of cars not even available at this location. I understand that the exact car model is not guaranteed, but if I reserve a car for 8 people weeks in advance of my arrival, then I expect to get a car model that can actually fit our entire party with all the luggage, as opposed to being offered a smaller car "at a better price". I literally had to scramble last minute, with my entire family waiting in the arrival hall of the airport and me walking from an agency to agency until I found one that has the car that can fit us all. NO, this is simply not acceptable, not for a reputable rental place and with a confirmed reservation!Reviewed Feb 28 2017

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4.4

Rip Off!!! Use another car rental companyPros:The vehicle was clean.Cons:I had to purchase insurance even though I explain that my credit card covered rental cars. I ended up paying an extra $400 dollars on a insurance I didn't need. Also, on the day of the return the shuttle drop me off on gate # 7 and I had to walk to gate # 9(pretty far walk) becuase the driver claim the vehicle was to tall and wouldn't clear the overpass.Reviewed Feb 13 2017

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2.0

Bait and switchCons:We reserved an economy car, but they didn't have one when we arrived. They offered us a bigger car -- at the higher price.Reviewed Jan 8 2017

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2.0

Our confirmation was not acceptedPros:I liked how easy it was to book.Cons:Even though we had a confirmation number for our reservation that National Car rental branch we reserved it at didn't have it in their system and wouldn't honor our reservation. They first told us that had no cars for us. This was after we checkout of our hotel and had a taxi drop us off at the rental site expecting to get in our car. Later they told us they could get us a VW Passat but it was going to be 4x the price we booked so we said no thank you. It was very frustrating. When you receive a confirmation for a reservation you expect them to honor it. I will not be using this service again.Reviewed Jan 6 2017

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• What is the most popular rental car from National in Mexico City?

  Economy (Chevrolet Onix or similar) is the most frequently booked rental car type from National in Mexico City.

• How many car rental locations does National have in Mexico City?

  National has 6 rental locations in Mexico City. Take a look at our National rental location map to find the best rental cars near you.

• Does National have a car rental location at the airport: Benito Juarez airport (MEX)?

  Yes

• Does National offer shuttle or airport pick-up services from Benito Juarez airport (MEX)?

  Yes