Cons: When we arrived at the address for dollar, there was a rental place called firefly (never heard of them). They said my car was ready, but that the insurance was 100% over the rental price, and that there was no other way. So, a 900 rental was 1800x obviously trying to take advantage of us because of the dates. They said my booking did appear on their system but the price was other than the one stated. When I started arguing with them, a manager was called, and he said he could lower it a couple of dollars. I did not fall for their scam, and left without a car; I preferred to call an uber. Never again will I rent with either company, and you should be aware, they are using your app to scan people.
Pros: no line.
Cons: return directions to their lot. accurate car rental. quicker car availability. we had to wait for the car.
Carless un Mexico
Pros: Dollar Car had no cars available even though I had a reservation. I don’t think they had one to begin with.
2.5 hours to get a car
Pros: Car given was not what we reserved. I reserved a suburban and got a Ford Explorer after waiting 2.5 hours for the suburban to show up and had my 80 year old Mother with me
Cons: They charged me $230 US per day insurance. A major rip off as the insurance was more then the vehicle rental. Would NOT recamend and I’m sure I’ll get no response to my issues
Bed experience 3 time more money. I went euro rentals end rent there
Pros: For 3 times less then dollar
Cons: I will never use company again
Cons: It was closed despite the posted hours of opening. No customer service open either.
You're forced to buy their insurance
Pros: The person going over the vehicle was very nice.
Cons: The person behind the counter was very rude. They will not accept a 3rd party insurance such as credit card insurance. You cannot decline insurance. You are forced to purchase their insurance or pay a cancelation fee.
Cons: That you have to wait until they come and pick you up, you can't drop off the car in the airport, you have to go to their location
Cons: They didn't have the van i reserved and charged me more for a smaller one.
The worst experience ever
Cons: I arrived at the airport and the dollar representative was super nice to begin with but when I declined their insurance, because I have my own insurance and car rental insurance with one of my credit cards, he said that I was obligated to purchase their insurance regardless. Their insurance was going to be twice more of what the rental car was going to be!!!!! The rental for my stay there was going to be roughly $660 and with their "obligatory" insurance was going to be about $2000!!!! The bad thing besides the outrageous amount of money was that after I had to obviously decline the rental and then had to wait a couple of hours to figure out how I was going to get to my destination which was a 2 hour drive....and this was my first time in Mexico so it was definitely an extreme inconvenience not to have been able to rent my car as agreed on Kayak before my trip. No apologies were even offered nor any other alternative.
Pros: The staff were very friendly
Cons: The vehicle we booked (a mini van)was not available. They said they "upgraded" free of charge, but due to luggage space the upgrade was not at all comfortable for 7 people.
Economy (Kia Rio Hatchback or similar) is the most frequently booked rental car type from Dollar in Mexico City.
Dollar has 3 rental locations in Mexico City. Take a look at our Dollar rental location map to find the best rental cars near you.