Guest reviews
Overall rating
8.8
Excellent
Based on 17 reviews
Cleanliness
8.8
Comfort
8.9
Pick-up/Drop-off
8.9
Value for money
8.7
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Pros
"staff was friendly and helpful."
(in 288 reviews)
"pickup and drop-off were very easy."
(in 235 reviews)
"Customer service was excellent in helping"
(in 62 reviews)
Cons
"No cars available despite confirmation."
(in 42 reviews)
"It was a bad experience"
(in 36 reviews)
"I didn’t even get the car!"
(in 248 reviews)
Recent reviews
Traveler rating
5
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1
0
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Find reviews that mention:
customer service
credit card
car was clean
car available
quick and easy
great car
great experience
easy drop
staff was helpful
mandatory insurance
great service
great price
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10.0
Pros: The calculation at the end was wrong. The person at national fixed it on the spot.
review from
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10.0
Very nice car
Pros: Got a luxury coupe so that was a very pleasant surprise. Fast ride and felt just right for our vacation.
Cons: When I was first choosing a ride, I was told the car had apple CarPlay, but it in fact did not have that so putting on my navigation was a bit difficult at first but we made it work. I got the 2018 q60 3.0t awd.
review from
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7.6
Unfortunately the car smelled of Cologne!!!
Pros: Loved the comfort of the Cadillac!
Cons: The car smelled horribly bad of Men’s Cologne. I equate this Cologne to an old guy wearing a tweed jacket with a bow tie........... Had to keep the windows open it was so bad as I am very sensitive to Cologne. That ruined the joy of driving this car. Not good!!! I tried to smell anything bad when I entered the car, but didn’t pick it up u til driving away.
review from
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10.0
Perfect
Pros: They had my car ready with no delays. Car was perfect
review from
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4.4
Pickup conditions
Cons: Lighting was completely inadequate at pickup. The attendant was rude when I attempted to point out scratches and dents, saying the car was new and did not have scratches and dents. I pointed out what I was able to see and hoped to stop outside the parking area to give a closer look, but no place was available at Reagan Airport. Upon arrival at my destination I found other defects. Fortunately, the attendant where I turned it in did not inspect fot such or we would have had a problem.
review from
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10.0
Excellent value on short notice
Pros: We were able to find a large.SUV at the last minute for our trip at a great rate that also included insurance.
review from
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10.0
Pros: They gave me a car above my price class. Nice. It was quick, in and out. Drop off took all of 30 seconds.
review from