Guest reviews
Overall rating
7.3
Good
Based on 98 reviews
Cleanliness
7.4
Comfort
7.4
Pick-up/Drop-off
7.0
Value for money
7.4
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Pros
"Staff were friendly and efficient."
(in 2332 reviews)
"Car was clean & comfortable."
(in 5675 reviews)
"PIckup and dropoff was was quick."
(in 2382 reviews)
Cons
"The car was very dirty"
(in 195 reviews)
"There were NO cars available!"
(in 6133 reviews)
"I'll never use Hertz again."
(in 511 reviews)
Recent reviews
Traveler rating
23
12
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9
Find reviews that mention:
customer service
pick up the car
car was clean
credit card
car available
easy drop
great car
friendly staff
wrong location
location was closed
rented the car
great service
quick and easy
great experience
great price
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4.8
Cons: Truck was filthy. Beat up. Tires low . Had to wash truck and inflate all tires before use.
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2.0
Cons: Never even got the rental and was charged and still disputing
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5.6
Cons: The office and staff were unprepared for us and others. On the plus side, they gave us a timely ride to the airport after drop off.
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5.6
Cons: Food and animal hair found in the car.
review from
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7.6
lower price but you have to pay to pickup your car
Pros: Price was great compared to in airport rental.
Cons: This location is very close to the airport but did not offer shuttle/pickup service. Will reconsider price savings next time.
review from
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2.0
very poor customer service
Cons: My flight was cancelled, so I never got to RI. I called to cancel the car and was transferred more than 4 times and never got an answer to the question would I be charged for the rental. All other vendors refunded my money cause of the it wasn't my fault due to Florence. I will never ever rent from such a poorly run rental company. Denise Legros angel313denise@aol.com
review from
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9.6
Cons: The web site listed the location of the rental pick up as the Providence Airport. However, it was NOT in the airport and I had to pay additional airport taxes. This was misleading.
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9.6
Cons: I had an off airport pick-up location which didn't reflect any savings from the convenience of a short walk to an on site airport location.
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10.0
Pros: Customer service was excellent!
Cons: When I dropped off the rental on Sunday they were closed but confirmed on Monday they received the rental.
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9.6
Pros: The 2 guys at the desk were amazing! Friendly & very knowledgeable to the area. They went above and beyond. Thanks for taking some of the anxiety off.
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8.0
Cons: The location indicated that this site was in the terminal when in fact it wad off site with no shuttle available. Cost me additional in airport taxes.
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2.0
Cons: We got the car with 3/4 tank full of gas and had to bring it back with a full tank. I thought that was just ridiculous. I often rent cars for work, and I have never picked up a car with less than a full tank of gas. The window wiper was half broken which was dangerous considering it was a rainy day. the top part of the window never was fully wiped of rain. Location wasn't great either. It was close to the airport, but not close enough to walk with baggage and almost too close to Uber.
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