Pros: Staff was friendly and helpful however the website severely hampered his ability to provide timely service.
Cons: Fix the website........more user friendly
Cons: Nothing- everything was seamless
Pros: Super friendly. Easy to get to car. Easy drop off.
Pros: Pick up was complicated and took a long time. There was a new employee checking me out, but she didn't seem to have very friendly support from the rest of her team. I felt bad for her. Also, there was an attempted charge for a driver's licence check which shocked me. I think this is ABSOLUTELY
Cons: (cont from first question) RIDICULOUS. I cannot believe Hertz charges for checking the driver's licence. I will not be renting from Hertz again because of this.
Pros: Everything's was very fast and easy and the car was great. We noticed during the pre-trip inspection that one tire had a nail in it, as is common around here with all the construction, so they gave me a new car, no issues at all with only a slight delay to change the paperwork. It was great.
Cons: Not much. I was really happy with it all.
Pros: We like the pick up at 1 location and drop off at another location with no extra fee. The rental car was clean and affordable.
Pros: Really appreciated the pick up and drop off from/to the harbor. Gary was very friendly and helpful in pointing out how to navigate the city and where all the good spots are.
Cons: I was given the option through Kayak to book this car for a time that the rental place literally WAS NOT OPEN. When I went to pick up the car the place was closed so I had to call Hertz customer service, demand a refund (which will take up to two weeks to be refunded to my card) and go to Enterprise
Pros: Staff was extremely friendly and made for a pleasant and personal experience of renting a car. The car was clean and exactly what I was looking for the day. Quick pick up and speedy drop-off, I even made my bus in time.
Cons: Nothing, it was the best experience I have had renting a car in my short list of car rental experiences.
Cons: We rented a midsize car but my husband said it was uncomfortably small - a Toyota Corolla.
Pros: Pickup was pretty quick and streamlined.
Cons: The car was not well maintained, which they knew because it was sluggish to start when they started it the first time. There was a nasty stain in the back floorboard. They were very rude when I tried to take the car back not filled with gas and insisted that I fill it, despite being willing to pay.
Pros: The staff are professional and very nice. So far they have never overcharged me after I have rented here a couple of times. The cars are new and well maintained. I always make sure to rent and return within business hours though. Nothing to complain.
Cons: Nothing negative up to now
Intermediate (Ford Escape or similar) is the most frequently booked rental car type from Hertz in Victoria.
Hertz has 2 rental locations in Victoria. Take a look at our Hertz rental location map to find the best rental cars near you.
No (According to our data)
No (According to our data)