"Supervisors refuse to call me back, and I will from Hertz again."(in 511 reviews)
Overall Rating7.6 GoodBased on 74 reviews
Cleanliness
7.6
Comfort
8.1
Overall
7.6
Pick-up/Drop-off
7.7
Value for money
7.5
Recent reviews
Traveler rating
19
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Find reviews that mention:
8.0
Super friendly staff. Had to change the reservation for an early pickup and I was charged a lot.Reviewed Feb 21 2025
review from
4.0
The car had a major starter problem. Got nowhere during hours on the phone. When I returned it I explained what had happened, i.e. took at least 8 minutes & up to 19 minutes each time I restarted it to get it to kick in. It was clearly not a battery issue. Luckily I only had to do this 5x because I rented for 24 hours to attend a funeral. when I brought it back they were completely disinterested & dismissive of my concerns. Didn't even write it down. They said it was because it was cold. Ummmmm....about 200 other cars in the parking lot after the funeral & mine the only one that wouldn't start ....Their lack of concerns seems obviously the reason I got a car that wouldn't start most of the time. Also, renting in Nebraska in January & the car did not include a scraper. Really??? You have to fly across the country with your own scraper or go buy a brand new one every time? (Which by the way would require turning the car off, so figure in another up to 19 minutes to restart it...)Reviewed Jan 19 2024
review from
8.0
The pickup and drop off was perfect. Some of the cars features need attention. Washer fluid was out, back seat belt was broken and passenger sun visor broken.Reviewed Oct 26 2023
review from
4.0
Hertz did not honor the rate quoted on Kayak. The final price was considerably higher. Also, it appears their car servicing person cleaned the inside of the windshield with the same rag used to check the oil. Nearly bald tires wew also a concern.Reviewed Oct 29 2022
review from
10.0
Super easy from start to finiReviewed Oct 17 2022
review from
10.0
Good customer service, clean car.Reviewed Oct 12 2022
review from
2.0
Cons:The rental office was closed for the day. I scheduled a pickup for Noon, and the office closed at noon. I arrived at 12:05, and wasn't able to get my rental and needed to book a second rental for my trip. Why would you allow me to book a rental pickup at the time when the office is closed???Reviewed Apr 12 2021
review from
2.0
Pros:Tyler, the staff of one location was helpful.Cons:Misrepresentation of what I was going to get and also the car that I did get. Beautiful says SUV, got downgraded to a standard SUV that was dilapidated, only thing I got was a minivan.Reviewed Mar 13 2021
review from
10.0
Pros:The staff was friendly and helpful and the drop off was super easy.Cons:Office hours could be longer.Reviewed Mar 9 2021
review from
2.0
Pros:Initially $200 deposit was charged to my account in addition to the rental charges on the day of pick-up. Was told it would be refunded the day after I returned the van (Monday). The van was returned on Sunday... on Monday an additional $100 was charged & now again today Tuesday an additional $100 is charged to my credit card.Reviewed Dec 22 2020
review from
6.0
Pros:Staff was responsive and apologetic once we notified them that our car had not been cleaned since the previous user turned it in.Cons:So the initial Nissan Armada that we were given had not been cleaned, so they were quick to switch us to a Tahoe. The full size SUV description said 7 people and 4 bags, so I assumed Suburban or the equivalent. In actuality you will be able to fit one large and one roller board behind the third row. I was surprised that there was not a cleaning protocol for the rental... even the second “cleaned” car had a dusty steering column and dash, so it was obvious that it had not been wiped down. Be prepared to do your own sanitizing.Reviewed Nov 30 2020
review from
9.6
Cons:The only thing I didn't like about this rental was Toyotas entune software and the way my phone connected to the car. Hertz was great and I think I got a great deal.Reviewed Oct 9 2020
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