"perhaps it was just this but they seemed disorganized."(in 1560 reviews)
"We booked a 1 week prior to travel."(in 5756 reviews)
Overall Rating5.5 FairBased on 130 reviews
Cleanliness
6.4
Comfort
6.3
Overall
5.4
Pick-up/Drop-off
5.4
Value for money
5.7
Recent reviews
Traveler rating
29
5
0
8
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53
Find reviews that mention:
2.0
We used their “skip the line” feature, which led to us waiting in three lines. The first person we encountered refused to even look our reservation up, sending us to another counter. That counter sent us back to the first counter. While we waited in the third line we listened as the associate gave away the cars randomly, telling folks to pick anything they wanted in spots 1-20. Oddly those slots held everything from compacts to SUVs, which do not rent for the same rates. We ended up with the last small SUV, even though we paid for a mid sized SUV. No apology for the poor service either. Sad.Reviewed Apr 3 2025
review from
10.0
While the vehicle was good, but the service with the reception staff was awesome. Ken was key to this experience. Given the time I arrived to the facility, she recognized I must have been exhausted. However, she pleasantly welcomed me. Additionally, she was very patient and accommodating during the credit card transaction. I had to try two separate cards before I found one that work. Of course, this slowed down the remainder of the line. nonetheless, great experience. I only wish every counter experience was like that experienced with Ken. Thanks.Reviewed Jul 15 2024
review from
10.0
I didn't realize that Kayak booked through expedia. I had two different confirmation numbers, so I thought I accidentally made two separate reservations. It wasn't as clear as I would have liked. But the price was great as was my experience with HertzReviewed Apr 18 2024
review from
8.0
Simple and easy. Overall, it was good and I wish the car was better cleaned.Reviewed Apr 2 2024
review from
2.0
I wanted to pickup and return my car rental at the airport (MSY), but the rental location Kayak gave me was 30 mins away and required the additional rental of an uber or lift ride. I should have been warned my rental location was not compatible with my airport.Reviewed Feb 4 2024
review from
8.0
Staff was very helpful and the pick up and drop off easy. The only complaint is that the windshield was dirty.Reviewed Feb 2 2024
review from
4.0
The drop off experience was extremely stressful I wish we knew what the drop off process was Our drop off was at 9 am and you guys didn’t open until 12 When you guys did open at noon and I was explaining my frustration with the process the representative at the Tyler location in Texas the representative hanged up on me. Please make it easier for us traveling from another estate especially Thank youReviewed Jan 25 2024
review from
10.0
ALL GOOD!Reviewed Jan 8 2024
review from
2.0
We could not pick up any car. They said they were sold out. So, why did Kayak send me a email with a confirmation number for the rental?Reviewed Dec 8 2023
review from
4.0
They didn’t have our car on time, meaning that we had to take a temporary one and come back again later that day. When we got the type we’d reserved it was making a noise in the rear breaks.Reviewed Dec 6 2023
review from
2.0
I booked a reservation for a car with them and when I got there they said they had no cars available. The same situation happened to at least 5 other people while i was there.Reviewed Oct 10 2023
Top tips for renting a car from Hertz in New Orleans
When you have chosen to book Hertz car rentals in New Orleans, think carefully about the right type of vehicle for your trip. For navigating the narrow streets of the French Quarter and finding parking in bustling areas, a compact car is an ideal choice, offering fuel efficiency and ease of city driving. If you want to embrace the vibrant atmosphere and pleasant weather, especially during festivals, consider the exhilarating experience of renting a convertible. For those planning to explore beyond the city, an SUV provides the space and versatility needed for varied terrains and accommodates larger groups or additional luggage.
After you book Hertz car rentals in New Orleans, it's essential to be mindful of the company's cancellation policy. If you've opted for the Pay Later option, cancellations are generally fee-free. However, if you've prepaid, cancellation fees may apply, with the amount varying. Canceling well in advance of your pick-up time usually incurs a lower fee, while fees tend to be higher for cancellations closer to the scheduled pick-up time.
Hertz Rent a Car commonly provides one-way rentals in New Orleans, but the availability, fees, and restrictions can differ based on the chosen vehicle type. To confirm the specifics of one-way rentals in New Orleans, along with any associated fees or limitations, it's recommended to reach out to the local Hertz office or consult the Hertz website. They can provide the most accurate and current information tailored to your rental needs.
When you book Hertz car rentals in New Orleans, you'll discover a range of add-ons and extras offered by Hertz to enhance your rental experience and cater to your specific travel requirements. Options include renting a GPS navigation system for seamless navigation, choosing child safety seats suitable for different age groups, and considering the addition of roadside assistance coverage for peace of mind in case of unexpected issues during your rental period.
Economy rental cars from Hertz in New Orleans are around 30% cheaper than other car types, on average.
See more tips
FAQs about renting a car from Hertz in New Orleans
Where will I find some Hertz locations in New Orleans?
Travelers coming to this part of the world have a couple of terrific places where they can pick up a Hertz rental car. The first one sits right in the center of New Orleans, with a location at 901 Convention Center Boulevard that can be a great choice for travelers already in New Orleans who later decide they want to get a rental. If you will be arriving via airline flight to the area, you will most likely be landing at the New Orleans Louis Armstrong Airport (MSY), and Hertz offers the convenience of having a location at this airport.
What are some perks of using Hertz in New Orleans?
Hertz is known for its customer service. The staff is generally helpful and can assist with any inquiries or concerns you may have during your rental. They have great knowledge of not only the city of New Orleans but also the surrounding areas and can help first-time visitors understand some of the best things to do during their trip. Another benefit to using Hertz in New Orleans is that they offer some of the lowest prices in the marketplace, allowing you to save some money during your trip.
Where can I go to park my car in New Orleans?
Metered street parking is available in certain areas. Rates can range from $1.50 to $3.00 per hour, and there are usually time limits. Numerous parking lots and garages are scattered throughout the city. Prices vary but are typically around $20.00–$30.00 per day, and you can also find those that charge hourly rates of between $4.00 to $6.00 per hour. If you're staying at a hotel, check if they offer parking facilities. Some hotels provide complimentary or discounted parking for guests.
What is the most popular rental car from Hertz in New Orleans?
Intermediate (Jeep Cherokee or similar) is the most frequently booked rental car type from Hertz in New Orleans.
How many car rental locations does Hertz have in New Orleans?
Hertz has 4 rental locations in New Orleans. Take a look at our Hertz rental location map to find the best rental cars near you.
Does Hertz have a car rental location at the airport: Louis Armstrong airport (MSY)?
Yes
Does Hertz offer shuttle or airport pick-up services from Louis Armstrong airport (MSY)?
Yes
See more FAQs
Everything you need to know for your Hertz car rental in New Orleans
Search for cheap rental cars from Hertz in New Orleans with KAYAK and rent a car from Hertz that suits you best. KAYAK searches hundreds of travel sites to help you find and book the best Hertz rental car deal in New Orleans.
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