2.0
There were no cars even though multiple people had reservations. The men staffing had no other options to offer, help, or information. People were stranded or had to pay higher prices at other companies if they wanted a car. Don’t book with Hertz, they don’t honor reservations.Reviewed Nov 5 2025
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10.0
Trian the mgr wss very patient and managed a very stressful situation professionally.Reviewed Aug 19 2025
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10.0
Very easy pick up and drop off— brand new car, perfect experience.Reviewed May 7 2025
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2.0
We used their “skip the line” feature, which led to us waiting in three lines. The first person we encountered refused to even look our reservation up, sending us to another counter. That counter sent us back to the first counter. While we waited in the third line we listened as the associate gave away the cars randomly, telling folks to pick anything they wanted in spots 1-20. Oddly those slots held everything from compacts to SUVs, which do not rent for the same rates. We ended up with the last small SUV, even though we paid for a mid sized SUV. No apology for the poor service either. Sad.Reviewed Apr 3 2025
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10.0
While the vehicle was good, but the service with the reception staff was awesome. Ken was key to this experience. Given the time I arrived to the facility, she recognized I must have been exhausted. However, she pleasantly welcomed me. Additionally, she was very patient and accommodating during the credit card transaction. I had to try two separate cards before I found one that work. Of course, this slowed down the remainder of the line. nonetheless, great experience. I only wish every counter experience was like that experienced with Ken. Thanks.Reviewed Jul 15 2024
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10.0
I didn't realize that Kayak booked through expedia. I had two different confirmation numbers, so I thought I accidentally made two separate reservations. It wasn't as clear as I would have liked. But the price was great as was my experience with HertzReviewed Apr 18 2024
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8.0
Simple and easy. Overall, it was good and I wish the car was better cleaned.Reviewed Apr 2 2024
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2.0
I wanted to pickup and return my car rental at the airport (MSY), but the rental location Kayak gave me was 30 mins away and required the additional rental of an uber or lift ride. I should have been warned my rental location was not compatible with my airport.Reviewed Feb 4 2024
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8.0
Staff was very helpful and the pick up and drop off easy. The only complaint is that the windshield was dirty.Reviewed Feb 2 2024
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4.0
The drop off experience was extremely stressful I wish we knew what the drop off process was Our drop off was at 9 am and you guys didn’t open until 12 When you guys did open at noon and I was explaining my frustration with the process the representative at the Tyler location in Texas the representative hanged up on me. Please make it easier for us traveling from another estate especially Thank youReviewed Jan 25 2024
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10.0
ALL GOOD!Reviewed Jan 8 2024
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2.0
We could not pick up any car. They said they were sold out. So, why did Kayak send me a email with a confirmation number for the rental?Reviewed Dec 8 2023
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