Book Hertz car rentals in Kissimmee

Reviews for Hertz in Kissimmee

Recent reviews

Traveler rating

Wonderful

3

Very good

1

Good

0

Okay

0

Fair

0

Mediocre

0

Poor

6

2.0

Booked. Had a reservation number. Then no car. kayak doesn’t seem to know what inventory is actually on site.Reviewed Oct 25 2022

review from

2.0

The car was filthy. There was mud and dirt all over the inside. There was sticky stuff all over the windows. They told me they had no other car and we needed a car for our trip. I asked them to swap the driver on the reservation not add an additional driver but they didn’t so I was charged for an extra driver. They said my tank was full and it was close to half way but I returned it full. I would never rent from hertz again.Reviewed Jan 3 2022

review from

8.0

The time it took to complete the pick up was ok, the waiting room/counter is a bit congested and there isn’t a clear place for patrons to wait in line to be served in order. The way it’s set up it pretty much relies on the customers to be aware of their place in “line” so they k ow when it’s their turn. There doesn’t seem to be a clear check in of vehicles. There isn’t a designated worker assigned for I take and it feels like if there were a line, you would also wait in line to check the vehicle back in. While there is a formal check out process involving walking the vehicle with the worker as they take photos of the vehicle, at check in, there are no photos taken. This doesn’t make sense as there could be damage done to the vehicle after check in that isn’t the responsibility of the last renter that could be associated with the last renter. Also,returning, there was two associates and no customers and the associates didn’t greet. I understand it was early on a Sunday but making your customers feel welcomed is important. Nothing bad to report just a couple areas for consideration.Reviewed Dec 13 2021

review from

4.0

Pros:Staff was friendly but not forth coming with info about tolls and so we called hertz and we were told we needed to see an agent at our nearest location. Found out the location had just closed and after another call to Hertz we were told again to wait until morning to get the info on toll sticker! Found out the next morning we didn't need to see anybody because we were to wait for a bill in the mail. We lost a day of travel because of this:( Also the side door of the cargo van kept getting stuck and would not open and the inside light would not turn off. My husband spent over 2 hours trying to turn it off on the way back from our trip! It was a very bad experience.Cons:A different vehicle altogether, as well as, information on the use of tolls. For the price we paid we deserved better service!!Reviewed May 26 2021

review from

2.0

Pros:They cancelled my rental the morning I was supposed to pick it up. They told me they didn't have cars.Reviewed Apr 23 2021

review from

2.0

Pros:Never got the car got there they told me sorry no cars for youCons:Would’ve been better if they can accommodate people when they screw up but they couldn’t care lessReviewed Apr 8 2021

review from

2.0

Pros:The staff did their best but the entire experience was a disaster.Cons:My car wasn't ready and I had to wait a whole day for a car they that wasn't even the one I ordered. Wasted a ton of time and they clearly had no clue how to handle the amount of reservations they had.Reviewed Apr 7 2021

review from

2.0

Cons:I was promised , reserved & paid for full size SUV & ended up with mid size SUV I deserved some type of credit & received nothingReviewed Mar 26 2021

review from

2.0

Cons:Everything. The customer service should be better.Reviewed Feb 16 2021

review from

8.0

Pros:When I tried to pay with the business card the system wasn't working so I had to pay with my credit card.Reviewed Feb 4 2021

review from

4.8

Pros:Truck was dirty, gas light ON... no customer service at pick up nor drop offCons:I was expecting way better experience from Hertz. How can you give away a car with the Gas light ON?Reviewed May 20 2020

review from

8.0

Pros:The staff (Kenny) was very friendly and upbeat. He made sure we were satisfied before we left and even called the next day to make sure everything was still going well.Cons:The facility itself was rather run down but inside it was comfortable.Reviewed Oct 2 2019

review from

More

• What is the most popular rental car from Hertz in Kissimmee?

  Mini (Chrysler Pacifica or similar) is the most frequently booked rental car type from Hertz in Kissimmee.

• How many car rental locations does Hertz have in Kissimmee?

  Hertz has 4 rental locations in Kissimmee. Take a look at our Hertz rental location map to find the best rental cars near you.

• Does Hertz have a car rental location at the airport: Orlando airport (MCO)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from Orlando airport (MCO)?

  Yes