"The person on wasn't very friendly."(in 2332 reviews)
Cons
"Seemed annoyed I was there to pick up my ."(in 5756 reviews)
Overall Rating7.6 GoodBased on 56 reviews
Cleanliness
7.9
Comfort
8.0
Overall
7.5
Pick-up/Drop-off
7.6
Value for money
7.1
Recent reviews
Traveler rating
15
2
2
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9
Find reviews that mention:
10.0
ExcelentReviewed May 7 2024
review from
2.0
Customer service at the front desk was awful. They spent what felt like an extra 10 minutes aggressively pushing for me to upgrade my vehicle to something I didn’t need which would have more than doubled my rental. They used tactics like telling me I don’t know how to drive in the mountains, telling me the ALL WHEEL DRIVE VEHICLE WITH SNOW MODE wouldn’t be at all suitable for the snow, and telling me that once the snow hits, it’ll be impossible for me to make it over the pass. When I responded to that last one with “I’m already staying in the other side of the pass, so that won’t be a problem,” she responded with a very condescending “well I guess you have it all figured out then, don’t you.” They were also aggressive with pushing the add ons that I didn’t need, like prepaying for the gas even though I knew I wouldn’t use more than half a tank, and getting the additional insurance. After inspecting the vehicle, we saw that the mirror and ski rack had some damage to it. They marked the mirror, but when we asked about the ski rack, they were very dismissive. The whole point of our trip was to go snowboarding. We asked about replacing the rack which he told us would take to long, we asked about getting a different vehicle which he said none were available, and when we asked if they at least had a lock for it so our snowboards wouldn’t just fly off on the highway, he simply looked past us and said “next customer in line please.” When we returned the vehicle, as we were leaving I saw one of the employees at the return shop kick the front right fender. I’m sure it was to get some snow off, but still, what the heck???Reviewed Feb 29 2024
review from
4.0
Got a nice vehicle, but the service was mediocre and the car was not clean.Reviewed Nov 3 2021
review from
10.0
Pros:Nothing. We cancelled the reservation because of high price and then they moved the car pick up from airportReviewed May 23 2021
review from
8.0
Pros:convenience; reliability; helpfulbessCons:Price very highReviewed Feb 15 2021
review from
10.0
Pros:Easy pick up and drop off, clean, vehicle met expectations given the climate.Cons:Very costlyReviewed Dec 22 2020
review from
10.0
Pros:Staff was very helpful. I had to upgrade because all of our stuff wouldn't fit in the vehicle i reserved.Cons:I can't add anything hereReviewed Oct 18 2020
review from
10.0
Pros:Quick check-in, polite service and got the class of car I paid for.Cons:Keep up the good work.Reviewed Sep 28 2020
review from
10.0
Cons:All goodReviewed Sep 5 2020
review from
10.0
Pros:a clean, very nice car. Bigger than expected, which proved to be very useful.Cons:The guy at dropoff was not friendly and made faces when I did not know what kind of car Sequoia isReviewed Aug 31 2020
review from
8.8
Pros:We were given a comfortable vehicleCons:The representative could have been friendlier. Did not seem to want to answer our questions.Reviewed Aug 31 2020
review from
4.8
Pros:Manager was rude and not willing to work with meCons:After calling customer service and getting issue resolved the manager still was not willing to follow direction from customer service repReviewed Aug 8 2020
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