Eventually I ended up not getting the car because they were trying to get additional money for the insurance with some crazy amounts of deposit. They were asking to pay $24,000 deposit for the car or another option to pay additional $1,000 insurance.. it was to much and they saw we don’t buy it and started to negotiate and eventually we went to another car rental company. Is just ashamed that we pre booked everything and then to see how they are trying to rip you off, left a bitter taste but that is Mexic!Reviewed Nov 13 2024
review from
2.0
Terrible. Was overcharged at pickup. Poor customer service. The car received smelled like a smoker’s lungs. And calling Europe car whilst abroad for help was useless.Reviewed Oct 14 2024
review from
2.0
We didn't got the car! They refused to fulfill the contract!Reviewed Aug 18 2024
review from
2.0
I have a very old car (more than 10 years), dirty, very used tires and be asked to pay for an insurance or make a 5kUSD deposit. Very disappointed for that. Never I’ll choose Europcar againReviewed Jul 28 2024
review from
2.0
The worst car rental experience of my life. I have rented cars in Mexico before, and this was by far the most miserable pickup experience. I'd rather travel on a donkey than rent from Europcar again. They are thieves trying to take advantage of tourists by upselling useless insurance products. They should all be in jail.Reviewed Mar 17 2023
review from
4.0
Pros:Drop off was super easy and streamlinedCons:Europcar in Cancun refused to accept my CDW, collusion damage waiver. Even though i had all the correct paperwork and even called the company who handled the coverage. Apparently even though it states they will accept CDW, they will not and they will give you a huge runaround as to why which isn't true, but when you are there, you basically have no choice but to accept whatever they charge for the extra coverage. My rental was $94, they charged an additional $250. This should just be charged up front to avoid all the hassleReviewed May 28 2021
review from
4.0
Cons:The price was total bate and switch charged me a lot extra even though I had proof my insurance and credit cards covered me in Mexico. We will never use them again.Reviewed Mar 26 2021
review from
2.0
Pros:Quick transfer to the officeCons:They tried to rip me off by adding the unnecessary package, being very confused about what they try to charge with and forced me to cancel the booking. Very, very bad experience!Reviewed Mar 19 2021
review from
2.0
Pros:Drop off was easy.Cons:I ended up paying $260 including insurance. Your website lies.Reviewed Mar 1 2021
review from
2.0
Pros:Poor experience enough that I will never consider using Europcar again and reconsider Kayak as well.Cons:The staff lied to me immediately upon entering-which took a half hour. They told me that they had no contract with our insurance companies, American Express and State Farm , and as I result the company policy was that I had to buy full insurance. They also stated that the price quoted on the internet did not bind them as Kayak was only an agent. I have lived in Mexico for years and know that he was in fact lying to me. Ultimately we 'negotiated' a price that was twice what we were promised. I ended up with 3 insurances covering the vehicle and almost wished something happened to it. The gas tank was only a quarter full- I've never seen that.Reviewed Feb 22 2021
review from
2.0
Pros:Literally nothingCons:They simply did not have a car. It is a car rental without cars available. Dozens of passengers like us where trapped there doing paperwork but not getting the car they booked at the end. Never seen a business so disorganized in my life. DO NOT PLACE A RESERVATION WITH THEM, YOU WILL ONLY LOSE YOUR TIME!!Reviewed Feb 16 2021
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