Book Ace car rentals in Cancún

Reviews for Ace in Cancún

Recent reviews

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Wonderful

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Very good

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Okay

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Fair

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Mediocre

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Poor

15

8.0

Pros:Staff was very friendly and were accommodating. But when I reserve a vehicle, I expect that vehicle to be there, ready to go. Don’t tell me that I have to wait 30t to 45 minutes for my vehicle to be “approved”! Whatever that means. It’s already a long day traveling with a baby.Cons:What I said above. Reserved vehicles should be ready to go.Reviewed Mar 27 2021

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2.0

Pros:This is one of those schemes you occasionally find in Mexico where they charge a low price for rental plus mandatory insurance, and then force you to buy the non mandatory insurance at a high price when you check in to pick up your car.Cons:This is one of those schemes you occasionally find in Mexico where they charge a low price for rental plus mandatory insurance, and then force you to buy the non mandatory insurance at a high price when you check in to pick up your car.Reviewed Jan 25 2021

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2.0

Cons:Have a car for the customer. I booked a car online and when I got to rental I was told there were no cars available for me. So I have never even renter from Ace Car Rental and expecting to receive a full refund.Reviewed Dec 27 2019

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3.6

Pros:Nothing.Cons:I paid a price online that was an set amount per day, but it turns out that was only a reservation fee that didn’t even mean anything because there was no reservation. Once there, we waited in like for 30 min just for a rep to start from scratch and then charge us way more, plus a $2500 deosit!Reviewed Aug 16 2019

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5.6

Watch out for hidden insurance costs in Cancun!Pros:Quality of the car was good.Cons:The price online was approx. $56 for the three days but when I got to the counter they told me that insurance was $50 per day so I ended up paying 3 times for insurance and had no clue!Reviewed Oct 23 2018

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4.8

Be ready for the unexpectedPros:After driving the kia optima for 15 days, I came to appreciate it's acceleration, great brakes and comfort.Cons:Always check with your home insurance before renting in Mexico. The car was cheap to rent at 178.00 but mandatory liability added at $29 a day with $800 on hold on your credit card or $59 per day full coverage with a $200 hold on your card. Ended up paying $733 for entire trip. In Cancun there is no booth at the airport. Ace shares a space with Fox Car Rentals. Called them but they never sent a van. We finally walked our luggage across the street from the airport to find their office. The RAVs we rented were not coming until nightime. They only had one RAV in their inventory so they offered us the new Optimas. Every step was a long wait. The best part was the reliability of the car and returning it was quick. They did return us to the airport. Warning: If you get a traffic ticket in Mexico, police remove the license plate until you pay and show proof. You cannot return the car without its plates. Do not rent a car without plates as many policemen will stop you and demand a bribe. We met other tourists with this problem. We were targeted by police in Campeche because the car was a rental and we were foreigners. They nearly confiscated my brother's license and asked for a bribe of $108 which we paid.Reviewed Aug 19 2017

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6.0

Cons:Upfront cost of a required insurance was not disclosed. We found out after the fact that we had to buy 700.00 worth of insuranceReviewed Aug 3 2017

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2.0

Worst car rental everCons:Person we extremely rude and lied about the cars available. Tried to get me to spend an extra $500 for the week to get the car I ordered. Plus the car needed air in the tires and none of the windows worked.Reviewed Apr 16 2017

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2.0

Shady Business Run by Shady PeoplePros:NothingCons:This company lied to us about price and availability of cars. They canceled our reservation after we stepped out of the office to talk on the phone and then when we went in to reclaim they said they had no more vehicles. Poor company, AVOID AVOID. They are associated with FOX Rental Car in Mexico.Reviewed Jan 6 2017

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2.0

Upsold us a broken navigation systemCons:Bad customer service. No refund when complained about the broken navigation system. Bad customer service. Feel ripped off. Shady company.Reviewed Sep 25 2016

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3.2

Terrible experience in CancunPros:Price was attractiveCons:The 7-seater that we had booked in Cancun was unavailable when we got to the car rental and we were offer instead an...11-seater bus that neither my wife not I could drive confidently given the size. We were told that a Chevy Suburban might be available "in a couple of hours" but the car had not yet been returned by previous client. This failed to instill much confidence and we asked our booking to be cancelled. We hope that ACE will return the c.$800 that we paid for the failed rental as they failed to honor their part of the contract. At this stage, we will not recommend ACE to any one considering that on top of the money already paid we had to add some insurance (despite our credit card insurance blanket) which would have made the cost comparable to what we paid at Hertz.Reviewed Dec 30 2015

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4.0

Cons:Sraff could not accept that i decline insurance (i have CDW with my credit card) on the grounds that my credit card's number does not have bulge and the manual credit card processor cannot capture the numbers. They woukd not take an electronic deposit apparently because customers can cancel it, rendering useless for the car agency. I had to pay for basic secondary insurance so that i could use my credit card and rent the car.Reviewed Nov 23 2015

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• What is the most popular rental car from Ace in Cancún?

  Intermediate (Chevrolet Captiva or similar) is the most frequently booked rental car type from Ace in Cancún.

• How many car rental locations does Ace have in Cancún?

  Ace has 1 rental location in Cancún. Take a look at our Ace rental location map to find the best rental cars near you.

• Does Ace have a car rental location at the airport: Cancun airport (CUN)?

  Yes

• Does Ace offer shuttle or airport pick-up services from Cancun airport (CUN)?

  Yes