Pros: The sales people were outstanding. Had a dead battery in Montezuma. The on call service did a good job too.
Cons: All good.
Pros: Staff was very friendly and provided good travel information
Pros: Got new car
Pros: The entire process was excellent. I've forgotten his name, but the Enterprise Manager at the San Jose Airport had me on the road in short order. Gabriel Vasquez, the Enterprise Manager in Belen, CR was instrumental in writing an extended contract for for our car and getting us back on the road in very short order. I'M A VERY HAPPY CUSTOMER TO DATE!
Pros: The SUV we rented was great.
Cons: The price we were quoted online was very deceiving. We were quoted a little over $100 online. However when we got to pick our vehicle up, even with the cheapest insurance, we paid well over $1000. The price needs to be more transparent when you book online. Once you arrive in a foreign country and need a car to get around, you really have no choice but to pay. Very disappointed that the amount quoted was so inaccurate.
Pros: Extremely friendly and helpful staff
Cons: Really nothing. It was probably my best rental experience.
Pros: Staff in Samara excellent!!!
Cons: Shucked to have to add a separate tire policy, car was very rough, and not great on CR gravel roads roads, felt like Manuel steering. Looks better outside than inside.
Pros: Staff was great
Cons: Our car was a total piece of junk. The rental was inexpensive but I had no idea we were signing of for what seemed like a 10 yr old beat up car.
Pros: The staff is very kind and the vehicle is in good conditions.
Pros: Nothing, the service was awful.
Cons: I originally booked a rental 4x4 in late November to pick up in San Jose, Costa Rica. When we arrived we were told that no other 4x4 rentals were available even though another family showed up after us, was helped after us and received a 4x4. Enterprise originally offered nothing except to refund
Cons: We arrived at the airport only to find that the 3rd party insurance offered through Kayak was not accepted and was not usable. We purchased insurance through Enterprise and will be canceling the charges for the 3rd party insurance. Dont offer it to consumers if it is not valid in that country. It effected trip budgeting as the 3rd party was about $65 and at the desk through the company it was about $180
Pros: Good Car, upgraded from basic for free
Cons: Much much higher price than quoted online. Little to no information on all the extra fees on website or by phone/email. Why keep it such a secret?
Intermediate (Kia Sportage or similar) is the most frequently booked rental car type from Enterprise in San José.
Enterprise has 4 rental locations in San José. Take a look at our Enterprise rental location map to find the best rental cars near you.