3.9 MediocreSep 7 2021
I purchased car insurance when I booked the rental and upon arrival I was notified that the Allianz insurance I purchased is not valid in Costa Rica and I had to purchase insurance directly there which added an additional $225 to our rental. Kayak shouldn’t offer car insurance if it’s not accepted in that country.
5.6 OkayMar 12 2020
When I arrived at the counter to pick up the car I was told purchasing the rental car's insurance was NOT optional, I had to purchase one of two plans, otherwise they would not rent the car to me. If the insurance was not optional, then it should have been shown in the original price of renting the car. A definite bait & switch which I didn't appreciate. $300 for the car, $250 for the insurance, kind of changes the value of the rental.
6.8 GoodMay 10 2018
You should give customers a head's up about Costa Rica's insurance polCar was nice, good on gas.If someone is renting from Costa Rica, you should tell them about the mandatory insurance purchase. My rental went from $63 to ~$400, by far my biggest expense this trip.
5.6 OkayFeb 15 2018
The final cost was 3 times the price I bookedNew car and easy drop offWhen I booked the car and chose Thrifty the price was 175. At the end it cost me 540 with all taxes fees etc. There was no way to get it for 175. I feel I was misled and will not recommend
10.0 ExcellentJan 18 2018
Thrifty Car RentalVery friendly service. Threw in a GPS for $5
3.2 MediocreJan 3 2018
MisleadingI had already bought insurance but was told it didn't work in Costa Rica and that I had to buy the insurance they provided. Nothing I said could change this. The insurance ended up doubling the price of the rental. I had also asked about the size of the SUV we were renting prior to arriving and was told it would hold 5 adults comfortably. Not hardly! Ended up having to pay an additional amount to have a somewhat larger SUV. Then on top of all that, they put a $950 deposit amount on my credit card making it unusable to me the rest of my trip. I have NEVER had a car rental company put that large of a deposit on my credit card. NEVER!! That pretty much wiped out my spending money as I only brought two credit cards with me for this trip. It really would have been nice to know all this additional expense before I arrived so I could have adequately planned.
4.8 OkayDec 31 2017
Insurance ripoffGood pickup location and quick to the counter to pickup the car.We had a letter from Chase credit card as they required from the thrifty Costa Rica website. He wouldn’t accept it- “it doesn’t state amount covered” - it stated up to the entire value of the car. So we were forced to buy the coverage since where else are you going to go. DO NOT TENT FROM THRIFTY AT THE SJO AIRPORT!
6.0 GoodDec 25 2017
Disappointed!The car was comfortable and easy to drive. They had an efficient check in system. Drop off was immediate upon return of the car.Know that Costa Rica car rentals require purchase of insurance which was an additional $42 a day. This was an unexpected charge and was not budgeted for. Also, we had a flat tire issue that we did not cause, and I know the agency would have no idea of our trustworthiness, but we got no help or guidance with this issue. Our hotel helped us find a tire two hours away where we drove to with the spare tire on.
2.0 MediocreOct 27 2017
Sucks!!Nothing!! Never again!!My mom passed away so I had to leave earlier then planned. They were going to charge me for turning the car in early. So....i left and my wife turned the car in for me and they charged me $50 because I wasn't there to turn it in. If they are the last rental car company with a car.....i will walk.
6.0 GoodSep 19 2017
"Estimated" price was very offclean car, friendly staff, easy check in and check out.We were quoted an estimated 80$ rental. When we showed up, we had to pay nearly $500.