Pros: I had reserved a car for a week long trip only to arrive at the airport and find Enterprise had no cars. The only car they could offer was a ten person van.They didn't expect any cars in until the next day. What good did it do me to reserve a car in advance with Enterprise?
Cons: They could have had the car which I thought i had reserved.
Pros: Staff was super friendly and helpful. Little to no wait on the pick up. Quick
Drop off and immediate shuttle service to terminal.
Pros: I rented an “Expedition or similar “. They delivered an Explorer and charged extra for the bigger car.
Pros: No cars in stock but they still let you make reservation on internet and waste so much time. Horrible. Totally unprofessional.
Pros: Learning the art of advanced booking helps. Even with the pressure of the holidays, the staff maintained professionalism and tried to help others when their cars ran out. Glad I reserved earlier. Awesome ride, they suggested an upgrade which really helped because what I initially reserved, would've been a miserable fit for my size. Good team work! BUT it's a small lot and I don't think there are any other rental places nearby other than the airport, so last minute renters might continue to face off with staff there unfortunately.
Cons: Not sure when this started but have rental car places stopped caring about the outside of their cars? The inside was ok but the outside seemed it was wiped with a muddy rag. Other than that, nothing bad about this experience for me.
Pros: No exorbitant airport fees and surcharges. This rental agency is about 3 miles from the Monterey Airport. Take a cab to the office and pick-up there.
Cons: No information on where to drop off the ergo
Pros: Monterey enterprise staff are great! quick in and out.
Car was pretty good for the trip.
Cons: When I arrived to pickup the car, they just told me “there is no convertible car” They didn’t inform me prior by calling or email They ruined the wedding anniversary surprise
Pros: Our representative, Whitney was very friendly and efficient.
Cons: Parking was very limited.
Pros: Great staff, patient and helpful Cars ready to go
Cons: Please offer maps that cover the larger area than San Jose.
Pros: Same here - they were very friendly, helpful and quick. I was in and out.
Enterprise has 2 rental locations in Monterey. Take a look at our Enterprise rental location map to find the best rental cars near you.