Guest reviews
Overall rating
5.9
Okay
Based on 69 reviews
Cleanliness
6.7
Comfort
6.5
Pick-up/Drop-off
5.4
Value for money
5.7
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Pros
"Car was nice, as expected"
(in 998 reviews)
"Helpful staff, car was clean."
(in 109 reviews)
"Drop off quick and easy."
(in 76 reviews)
Cons
"The customer service was horrible"
(in 141 reviews)
"Shuttle bus was long wait"
(in 87 reviews)
"Understaffed with poor customer care."
(in 191 reviews)
Recent reviews
Traveler rating
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customer service
pick up the car
car was clean
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car was great
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use this company
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great car
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10.0
Cons: Nothing
review from
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7.2
Pros: staff was helpful enough and faster picked up dan dropped off
Cons: it was prepaid parking through the apps but when we were trying to get out ... they were trying to bill me extra money ... I called them and it was resolved right away ... beware of that. almost double the due that had I to paid for for the first time.
review from
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2.0
Pros: Although booked 24 hours early, at the airport the rep told us you have to wait for 1.5-2 hours or else go somewhere and find another car. They did not give us the car and asked to book somewhere else. Horrible experience. Never ever will book EZ car rental.
review from
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4.0
Pros: The representative at the front desk (inside office) was very courteous and upgraded my car because there were none available at one of the pick up areas. Other than that I can’t think of anything.
Cons: My first car was barely clean on the outside, wheel was shaking at 60+ mph, returned car and was charged a full tank of gas when the I barely used 1/4 of a tank. Service was mediocre at best. Never renting from this company again! Manager did not include in the notes why I returned car.
review from
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2.0
Cons: Did not rent a car because they had no cars available. I do not understand the point of a reservation.
review from
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4.4
Pros: great car
Cons: so many hidden fees, unorganized process, had to wait 2 hours to get my car, sketchy overall.
review from
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3.6
Cons: They are dishonest and do not even tell you the whole truth when renting the car. The girl told me $20 for unlimited gas but never specify that it was $20 per day. They do not tell you how much gas cost to fill up and will send an email receipt instead of telling you the cost up front and deposits.
review from
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10.0
Pros: The staff were very friendly and helpful. I was able to get the car very quickly and left.
review from
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2.0
Pros: Couldn't take a car with my debit card, unfortunately.
Cons: Another card system
review from
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2.0
Poor customer service damaged car
Pros: Car had been in a recent accident and was smooshed in the back. Tire light was on which was concerning because I feared there was something wrong with the tire from the previous accident. Car was dirty too.
Cons: Car had been in a recent accident and was smooshed in the back. Tire light was on which was concerning because I feared there was something wrong with the tire from the previous accident. Car was dirty too.
review from
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4.4
Cons: Didn’t get small car which I reserved. Had to take minivan which cost me more in gas. Also had to wait for 5 minutes for agent to return to counter at 11:45 pm.
review from
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2.0
Pros: Vehicle was clean and without defect.
Cons: Staff did not indicate that EZ was operating from the ADVANTAGE rental lot. Staff highly disorganized. Long wait time for check in, even longer wait for vehicle. While waiting in line, I could have cancelled my reservation and booked at a competitors kiosk and probably would have saved time and money.
review from
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Top tips for renting a car from E-Z Rent-A-Car in Atlanta
- Supplier Choice rental cars from E-Z Rent-A-Car in Atlanta are around 39% cheaper than other car types, on average