Book Dollar car rentals in Key West

Reviews for Dollar in Key West

Recent reviews

Traveler rating

Wonderful

2

Very good

2

Good

0

Okay

2

Fair

0

Mediocre

0

Poor

3

2.0

Horrendously disinterested staff at Dollar in Key West airport. If the woman working there had been paid to provide a poorer pickup experience I doubt it could have happened. Being friendly, a smile, a hello, hell, just looking up from your phone or saying thank you when handing back a credit card could have made a difference.Reviewed Oct 23 2023

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10.0

Pros:Very helpful friendly staffCons:Nothing really v goodReviewed May 26 2021

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8.0

Cons:Key West airport is crowded and when we arrived the Dollar rental sign was off. There was a small sign to go to Hertz that I didn't see until most of the crowd had moved out. Then, there was only ONE agent working. Clearly, there should have been more agents there. Thankfully, there was no line when there for drop off.Reviewed May 22 2021

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6.0

Pros:Drop off was very difficult. The staff was ok, but I was not informed on the 3rd party website of all the additional fees at pickup..Cons:All around could have been better.. every aspect. But was good valueReviewed Apr 29 2021

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10.0

Pros:Staff was friendly but understaffedCons:Have more staff at the Key West airportReviewed Mar 28 2021

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4.0

Cons:Dollar did note have the car I reserved on lot. They instead gave me a compact SUV and charged me for the full price of the premium convertible I reserved. Since it was booked via Kayak I couldn't get a refund and there were no other options available. Overall, I would not book a car from Dollar again not use a third party website like Kayak.Reviewed Jan 4 2021

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2.0

Pros:Pick up time was noon. I had to wait until 1:30 to pick up my car.Cons:There is too much to list.Reviewed Jan 3 2021

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10.0

Pros:Staff member was exceedingly helpful.Reviewed Jan 27 2020

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9.6

Pros:ease of returning the carReviewed Jan 21 2019

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4.4

Cons:N/nReviewed Dec 24 2018

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4.0

Pros:Car was clean and safeCons:She told me I needed to pay extra money for services I didn’t need. Way to expensive to rent a car for a common four hour trip. Never againReviewed Nov 14 2018

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2.0

Cons:Customer service both at pickup and on the phone was terrible and down right rude. They didn’t have the car available that was reserved and upcharged us for another car. The service agent at the key west terminal was bombastic, and confrontational. She mocked my concerns and told me good luck with calling customer service (“they aren’t even in this country”). Customer service told me “no one in the entire company” could resolve the complaint, except for the agent at the facility, the same one causing the complaint. Would not rent from them again.Reviewed Sep 5 2018

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More

• What is the most popular rental car from Dollar in Key West?

  Premium (Chevrolet Impala or similar) is the most frequently booked rental car type from Dollar in Key West.

• How many car rental locations does Dollar have in Key West?

  Dollar has 1 rental location in Key West. Take a look at our Dollar rental location map to find the best rental cars near you.

• Does Dollar have a car rental location at the airport: Key West airport (EYW)?

  Yes

• Does Dollar offer shuttle or airport pick-up services from Key West airport (EYW)?

  Yes