4.0 OkayMar 15 2021
Pros: Staff was super friendlyCons: If there are hour long waits, there should be special accommodations to make people comfortable. They had 20 people waiting for Cars and only sitting areas for 3-4 people
4.0 OkayDec 29 2020
Cons: The car really smelled bad of weed. I thought if I rolled the windows down it would air out so I took the car but nope. It was so strong and I noted it when I dropped the car back off. I don’t smoke weed so I thought it was horrible. I know it’s legal and I don’t care if people do but I don’t want to drive around all the time smelling it. It was really bad.
4.4 OkayOct 26 2020
Pros: The car was niceCons: The staff, the process, and the end price
2.0 MediocreOct 13 2020
Pros: Easy to make a reservationCons: In times when the world is facing a pandemic, most business are trying to help and keep their costumers but Dolar does not. They do not refund money if you cancel a reservation due to COVID. I will not bring my business to them and will make sure to spread the word around.
6.4 GoodOct 12 2020
Cons: We rented a full-size sedan and were offered a “free upgrade“ to a small SUV. It was not an upgrade as it was quite small, smelled terribly of cigarette smoke, and had been driven from PA to CA, as it had Pennsylvania plates, and was rather rickety (did not drive tight). The good news is it got good gas mileage.
2.0 MediocreOct 11 2020
Pros: To make the reservationCons: In times when the world is facing a pandemic, this company has chosen to do not refund in the event of a cancellation due to COVID. They do not realize that now days, costumer care is more important than ever, the better the care the best chance that a costumer will do business again with the company. Hence, I will never go back to Dollar and I will make sure to spread the message to anyone I know.
2.0 MediocreOct 11 2020
Cons: In times when the world is facing a pandemic, this company has chosen to do not refund in the event of a cancellation due to COVID. They do not realize that now days, costumer care is more important than ever, the better the care the best chance that a costumer will do business again with the company. Hence, I will never go back to Dollar and I will make sure to spread the message to anyone I know.
7.6 GoodSep 19 2020
Pros: Drop off super easy. At Pick up, personnel a little rushed and a bit On edge, not very friendly.Cons: Above
8.4 ExcellentSep 15 2020
Cons: A closer place
4.0 OkayJul 30 2020
Pros: When I received my rental, I was asked to sign a small document which states I would return the car clean- if not, I would be charged $45. When asked to define “clean”- I was told no sand or dirt in the car. This seemed somewhat fair, but when I got in my car and drove off- I noticed what appeared to me oatmeal in the cup holders, a curly hair on the shifter and dirt on the floor in the back seats. I immediately returned and informed the Fox team that the car was dirty. I was met with an aloof attitude as my keys were taken and the car was cleaned. As I waited for the car to be cleaned- multiple employees- one appearing to be the manager ignored me and made me feel like I was putting them out by asking them for a clean car. I was disappointed in the customer service and quality of product. I would not recommend this company- there are so many other rental companies out there that will give you a deal and treat you like a valued customer.Cons: Customer service!! At least 3 employees (one appeared to be a manager) treated me like I was making their day more difficult by asking for a clean car.