Pros: The staff were organized, prompt and friendly. The Budget office at SNA was closed and housed temporarily in the Avis office, so there was some confusion and extra time involved. However, all-in-all a good experience.
Cons: Sort out the office location.
Pros: clean car. easy pick up and drop off. great experience!!
Pros: The gal I picked up the car with was amazing, smart and just a pleasure.
Cons: Not much good rental experience
Cons: If the pick up location was closer.
Pros: No. Car was disgusting. Wasn’t cleaned. Ant infestation in back seats and trunk. Couldn’t get customer service to answer to resolve for 2 days.
Cons: Everything. I will never use budget again.
Cons: Location in garage is a little unorganized as far as checkout. No receipt given at checkout, now have to wait and see if I get an email with a receipt.
Pros: Mohammed at the Budget SNA location was great! Very good customer service
Cons: Check in person charged me for gas even though I had filled the tank. I had to correct him
Cons: Budget rental didnt have the vehicle I had to find another location in a different city when I arrived 8 people had been waiting for 30 mins I waited additional 25 mins and when it was finally my turn I couldnt get a vehicle because it's based on credit. Why they accept your money first if o.a.c.?
Cons: Drop off was ridiculous. Drop off time was 2:00pm but the drop off location closed at 2 PM. Nobody bothered to tell me that beforehand. When i arrived at the drop off location, it was already closed. When i called budget, they insisted that i had to pay to extend the rental for another day. Really??
Pros: Upgrade to large SUV
Cons: Didn’t have minivan available that we had requested. One came in but needed oil change. Rather than wait they upgraded us to SUV that would hold 6 people. Long checkin process and car was not real clean inside. Served the purpose however.
Car cancelled by Kayak 3hrs before pickup left us stranded
Cons: No attempt by Katak to book another car, just an email saying it was cancelled. Very unhappy.
Pros: Convenient and no shuttle necessary to airport.
Cons: Everything was great!
Standard (Chrysler 200 or similar) is the most frequently booked rental car type from Budget in Santa Ana.
Budget has 3 rental locations in Santa Ana. Take a look at our Budget rental location map to find the best rental cars near you.