Pros: Very friendly staff, courteous and knowledgeable.Cons: More details instructions on dropoff. People are in a different environment and not totally focused Drop off sign would help.
9.2 ExcellentJul 29 2017
No frills at office but replied late evening.Pros: My Kia Soul had a jammed wheel. Enterprise sent a technician who came at night and fixed it for me. I appreciate their reply and efforts to help with this problem.Cons: Not being able to get an Uber ride from the airport was not my cup of tea, but taxi worked fine and charged $14 for a family of 3 with luggage.
10.0 ExcellentJun 2 2017
Pros: They upgraded us for free to a Jeep Wrangler which was a nice surprise.
10.0 ExcellentApr 4 2017
Pros: The eoe at the service deskCons: 30 day limit on rental
8.8 ExcellentMar 27 2017
Love rent with EnterprisePros: Cristina and Bianca were friendly and attentive, good deals $$Cons: Car wasn't clean but they upgrade for free so can't complain :)
9.2 ExcellentJan 30 2017
Great value cars!Pros: The car that we had was so nice and in excellent condition. It was very fairly priced. Staff spoke English and were very helpful. The overall experience was excellent and it was a great value!Cons: The location was fine for us because we were staying on Isle Verde but it would be challenging for travelers looking for easy access from the airport. It would be a $15 cab ride to Enterprise location.
10.0 ExcellentJan 24 2017
Pros: Great service! This is the first car rental I've had in a long time where I didn't feel like they were trying to cheat me or charge me extra. Great job guys!
2.0 MediocreJan 18 2017
They were closedPros: They closed at 5pm so I quickly had to get online and find another rental.
6.0 GoodJan 15 2017
Pros: Very bad I make reservation one month before and when I go to pick up my car they don't have car.
10.0 ExcellentJan 15 2017
Car Rental in San JuanPros: The staff was courteous and attentive. The car was clean, and ran well. The price was great.
Pros: Friendly staff and super easy pick up and drop off.
2.0 MediocreApr 5 2021
Pros: Nothing, rude, arrogant, no help. Showed up, car had been wrecked the day before, was never called or made aware of this, left stranded outside with no help to get anywhere.Cons: Everything could have been better. I will never use europcar again for the rest of my life, and I hope no one else does either. Those people were terrible.
5.6 OkayMar 13 2020
Pros: The car worked wellCons: I was not given any instructions on the car dropoff. There was no key dropbox and there were no instructions sent to me about the key dropoff either. We spent nearly an hour trying to call europcar and find a place to drop off the key. In the end we decided to just lock the car keys in the vehicle. Almost missed my flight too. Will never use this company again.
10.0 ExcellentJan 3 2020
Pros: Staff was very friendly. The shuttle was comfortable and all for a great price
10.0 ExcellentDec 1 2019
Pros: Pick up and drop off was fast and easy. You get a bill with every dollar explained. A damaged tire was repaired in a garage and europcar payed the bill really easy.
9.6 ExcellentSep 16 2019
Cons: The workers were very nice and respectful. The person that went to get our rental got wet in the rain and gave us an umbrella.
8.8 ExcellentJul 11 2019
Pros: The car was dirty under the chairs but when I informed them at drop off they apologized and gave a major discount on price
2.0 MediocreJun 18 2019
Pros: There was nothing to like- I scheduled my pick up for 8 pm and waited an hour with my husband and 2-year-old for them to pick us up from the airp[ort. We waited and waited, while all the other car rental buses passed us. Eventually, another bus driver told me that they closed at 8 pm.Cons: Why wasn't this information shared with me when I made my reservations? Fortunately, I was able to book another car company (allied) which opens 24 hours and got the same deal. I will never book Eurocar again and maybe its best to just call the car rental directly and not go through Kayak.
3.6 MediocreMay 22 2019
Cons: The car was very scratched on the outside near the front bumper. There was also a crack on the bumber. It just looked off to me because of that.
7.2 GoodMar 25 2019
Pros: I was able to get my car and figure out rental with very little fuss.Cons: The waiting area/office is rather cramped and the pickup/drop off process isn’t terribly streamlined.
Pros: Staff was friendly and drop off was easyCons: Everything was good
10.0 ExcellentMar 16 2021
Pros: The whole experience was super easy and quick.Cons: They didn’t have our original 7 passenger car available but thankfully we didn’t need a big car because 2 people had cancelled their trip.
4.0 OkayMar 5 2021
Cons: Not enough staff behind counter upon arrival and no one allowed to register ahead of time online, so had to wait 1.5 hours in a line of 40 customers to get my car.
2.0 MediocreFeb 16 2021
Pros: Drop off easyCons: The pick up, the inspection of the vehicle the rate
5.2 OkayDec 15 2019
Pros: NoCons: Yes
10.0 ExcellentSep 14 2019
10.0 ExcellentAug 15 2019
Pros: Quick, friendly
8.8 ExcellentMay 28 2019
Pros: The staff was friendly. Pick-up and drop-off was pretty much a breeze. The car was inexpensive and everything we needed for a day trip to El Yunque.
4.0 OkayOct 7 2018
Pros: The upgrade for a better carCons: thet charge me extra for gas even that when we check out the gas wasn't; full and the lady make the correction. Still they charge me for 3 extra gallon at the return
10.0 ExcellentOct 7 2018
.Pros: I like that Budget is on the airport property. It is worth paying a higher rental price for the convenience. I do know that Budget pays a much higher rent on the airport property as opposed to further away.Cons: The buttons on the key did not work. I put a new battery in and it worked. You could check these as a part of your regular servicing.
Pros: Staff was friendly for sure and dropped off was okay no issuesCons: Work out with clients a bit better, I got my flight canceled by American airline because they sale tickets without having space 🙃so my family and I ended up buying new tickets for another airline in a different time, I was supposed return the car at 4am but because the issue now we were leaving PR at 11:42am and car next only gave us 4 hours of grace spirit which I tried to at least returned at 9am because we were staying an hour away from it but they were not as peasants as you thought they will be instead the guy name Ivan had an attitude and basically said take it or pay for an extra day so we were at the airport for almost 4 hrs because of that, I want to say your driver's are such a polite people 😀 great customer service they're the best so far in my perspective of what a customer service implies!!
4.0 OkayApr 10 2021
Pros: NothingCons: Ripped me off on the Daily tolls. I didn’t want it and they added it and would take it off. 30.00 rip off
3.2 MediocreMar 20 2020
Pros: Terrible experienceCons: Waited hour and a half for shuttle at the airport, all other companies had multiple shuttles driving back and forth for clients. Got to the place and found out that from a supposedly 135.00 went up to 500.00 with all the no other option add ups. By the way State Farm Full Cover insurance is not accepted
4.4 OkayFeb 4 2020
Pros: Car was clean!Cons: The front desk could of not lied and told me one thing and then charge me for it at the end! I am very disappointed and will be leaving a review and telling people to use Charlie rentals because there honest and not snakes like next car rental company!
4.4 OkayFeb 2 2020
Pros: NothingCons: They made me buy car insurance when I told them I have insurance through my car policy and credit card. They told me otherwise I could not rent a car.
8.0 ExcellentJan 29 2020
Cons: Hidden fees on car rental that were not discussed or mentioned until checkout.
2.8 MediocreDec 29 2019
Cons: Rate was more than $100 more than quoted price from Kayak and company refused to explain or alter rate
8.0 ExcellentDec 17 2019
Cons: deberian informar en la pagina de reserva todos los costos adicionales del alquiler.
4.0 OkayDec 14 2019
Pros: Not muchCons: Quoted price $40 turned out to be $110. It is a rip off. Cars are old and clunkers.
4.4 OkayDec 3 2019
Pros: That they had my reservation for a car.Cons: The line to be served by a customer representative was really slow. There was only one associate and it was taking about 15 minutes per customer. I waited almost an hour in line, only to be told we have your reservation but no midsized cars. Instead of being given an upgrade of car, I was told to go next door to Allied car rental and they would honor my rental and rate because they had midsize cars. Again I waited 45! minutes in their line to be assigned a car., however they did not have any docs from NextCar pertaining to the reciprocality agreement. This rental experience was a total disaster in my opinion.
Excellent servicePros: Target rent a car was very helpful when we realized the insurance didnt get put on when we booked online. They were able to accommodate us even though we were on another side of the island. We couldn't find their office so they sent someone to us.
10.0 ExcellentNov 30 2016
First car rental in Puerto RicoPros: Economy (Target) was professional - I was a little apprehensive renting from a company in Puerto Rico but the staff of Target worked hard to meet my needs. Car was nice, clean and my experience was Great!Cons: Actual rental facility was not on airport property and I had to take a shuttle to get my car. Rental facility was not far from the airport. Also had to call for the shuttle to pick me up. Make sure you have a copy of your Declaration of your
4.0 OkayOct 7 2016
insurance very expensiveCons: insurance very expensive
Pros: car was filthy - had to wait for another car - prob waited for one hour.Cons: everything - the attendant at the counter really did not want to be there - very unfriendly - no customer service. car was filthy - asked for another one - then 1 day later saw bugs in the car - had to return it and get another one.
2.0 MediocreApr 14 2021
Pros: Literally, there was nothing to like. A true terrible experience and a scam. Routes rental car needs to be out of business. This organization is a very poor and bad representation of Kayak and Puerto Rico.
2.0 MediocreApr 11 2021
Pros: The drop off went very well.Cons: DON'T DO IT! We spent three hours waiting for a car that I had reserved ahead of time. And somehow the car went from an estimated cost of $250 to a final charge of $440. Won't be going back.
2.0 MediocreApr 11 2021
Pros: Only thing I liked was the valueCons: Friendly staff, patience from the staff, the help from the staff on the day of my rental was very arrogant, rushing me to get out, very unpleasant, and forced me to elect coverages that I really didn't need. The reason why I continued with the rental is because there was no other rental locations with cars available. It's like getting robbed without a gun. They put you in a situation where your practically forced to add additional coverages that my insurance would have covered under my policy. Not happy at all.
2.0 MediocreApr 10 2021
Cons: Pick up took 2 hours. The car wasn't clean.
4.0 OkayApr 9 2021
Cons: Costumer service
8.0 ExcellentApr 9 2021
Pros: Quick service and professionalCons: Cleaner cars
2.0 MediocreApr 7 2021
Pros: It takes 1 or more hours just to pick up the car.
8.0 ExcellentApr 7 2021
Pros: Drop off supper easyCons: The website said once total price and upon picking up an additional huge price change. Confusing and low key fleecing
4.0 OkayApr 4 2021
Pros: NadaCons: Car was damaged on the passenger side and the service was poor.