Guest reviews
Overall rating
8.4
Excellent
Based on 25 reviews
Cleanliness
8.7
Comfort
8.8
Pick-up/Drop-off
8.4
Value for money
7.9
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Pros
"Staff was friendly and informative."
(in 1087 reviews)
"It was a good experience"
(in 302 reviews)
"yes drop off was easy."
(in 156 reviews)
Cons
"No car available upon arrival."
(in 140 reviews)
"Very poor customer service!"
(in 175 reviews)
"Car smelled and was dirty"
(in 227 reviews)
Recent reviews
Traveler rating
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Find reviews that mention:
customer service
car was clean
pick up the car
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car available
great car
easy drop
friendly staff
great service
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airport location
great experience
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4.0
Pros: Staff Sue gave me a car that needed an oil change and didn’t apply insurance to vehicle. Then when I swopped the cars I needed to make a new contract That didn’t honor the daily rate and cut my trip by 2 days
Cons: Honesty and accountability of the staff
review from
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8.4
Pros: Friendly and professional staff.
Cons: The rental car was not in the space on my card. No car was parked in that space. Luckily there was an attendant in the lot who approached me and found my car, and I did not have to return to the terminal.
review from
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10.0
Pros: Accommodated special request
review from
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2.4
Unfriendly staff / Very Hard to locate
Cons: I have lieved in SB for 40 years and have driven to the airport many times. I drove past the Avis return 2x before finding it. The parking area is very poorly lit at night and the sinage is terrible. There are no arrows, signs,etc as to where to return the keys, the car, etc. The staff at the Avis desk was most unhelpful. The attendant appeared lazy and like I was bothering her to return the keys. I had the impression I had really interrupted her evening and she had more important things to do than check me out ad take the keys back. Very poor expereince.
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10.0
Pros: Didn't have to wait in a long line for pickup or drop off. Car worked well.
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10.0
Pros: the car was easy to drive - good gas milage - very comfortable - service was quick.
review from
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6.8
Failed to provide fullntank on pick up and no maps in car
Cons: No paper maps in car or available at pickup. Tank was supposed to be full. When i filled up from empty it showed 535 miles yet we traveled less Than 400 miles.
review from
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8.4
Hard to find where to drop off
Pros: She was nice and sympathetic to my horrible experience with the car, but didn't do much other than to say call LAX and complain.
Cons: Hard to figure out where to turn the keys in. I could find the lot, but no signs that you need to go into the terminal. It was dark... so if there are signs I didn't see them.
review from
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7.2
Not what it seemed - guy plugged in too many extra
Pros: Van was great, pickup was convenient, price seemed good, Drop-off easy
Cons: So day rate meant additional charges, including mileage and hours. That wasn't mentioned in the booking online. I bought the insurance through Kayak's site, but the guy said it was useless, should have bought avis insurance and tried to tack it on.
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