Book Avis car rentals in Lubbock

Reviews for Avis in Lubbock

Recent reviews

Traveler rating

Wonderful

7

Very good

1

Good

0

Okay

1

Fair

1

Mediocre

0

Poor

10

10.0

We arrived did the paperwork checked the car and we were on the road very quickly.Reviewed Feb 7 2024

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10.0

Quick and easy on pick-up and drop-off. Staff are super helpful and friendly! Also,.very knowledgeable!Reviewed Dec 20 2023

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2.0

Cons:It was not listed that we had to have a roundtrip plane ticket to pick up the car at the airport. Thus, we never were able to pick up the car.Reviewed May 19 2021

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4.0

Pros:The easy drop off if I had to pick some thing but I barely cared for that.Cons:I was told that I was going to get a certain type of car. When I showed up they offered me a smaller car. I needed a car with a trunk that’s why I picked the size car than I needed. She said that there was nothing that she could do but if I want to pay $20 extra a day I could upgrade to a Tahoe. I had something for a free upgrade and she refused to do it because she said that there was no stock but yet she was offering me an upgrade. I had to upgrade because the car they gave me could not fit anything since it was not the correct size and turns out the moment I got it, there was a death bottle under the seat and all kinds of other trash in the car. Even though the car was dirty which should be clean especially with Covid they couldn’t give me a different car so I had to deal with a nasty car that smelled like smoke. Overall I don’t think I would ever want to use Avis again. The lady was so rude from the moment I walked in. It definitely made you feel like they did not care for you as a consumer. This is the worst rental place ever, don’t waste your time in try another company that actually cares about your business.Reviewed Mar 19 2021

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2.0

Cons:There were no cars available even though I was able to book one online. There is a big disparity between booking and actual available inventory at times via Kayak that needs attention. Please fix this. I had a similar issue last summer in Missoula, MT.Reviewed Mar 4 2021

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4.4

Pros:Clean car.Cons:Customer service was terrible.Reviewed Jul 21 2020

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8.8

Pros:Car was great and reliableCons:The employee was condensencing when they became aware of my age (<25)Reviewed Sep 26 2019

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10.0

Pros:Everything at Avis is excellent. Great service, affordable prices, and clean cars.Reviewed Aug 13 2019

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4.0

Pros:The staff in Lubbock was friendly. The staff in Dallas rushed me however they took care of business.Reviewed Jun 13 2019

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10.0

Pros:The Avis staff was assume. We received updates from Premium to minivans. That was a big plus!!Reviewed Feb 9 2019

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10.0

good experiencePros:the mazda3 was a very nice car to drive...almost new (11K miles)Cons:nothingReviewed Aug 26 2018

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2.0

Nobody therePros:NothingCons:My flight was very late (over 3 hours). When I landed at 1:00 am and got to the counter, all the other rental car places had a tired looking person staffing the desk. Not Avis, they apparently dip out at 11:00 on the dot. When I called their customer service line, I dealt with a very rude person who told me it was my fault because I missed the time when I was supposed to pick up my rental. Thank god for another rental company who was able to get me a car.Reviewed May 19 2018

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• What is the most popular rental car from Avis in Lubbock?

  Intermediate (Kia Forte or similar) is the most frequently booked rental car type from Avis in Lubbock.

• How many car rental locations does Avis have in Lubbock?

  Avis has 2 rental locations in Lubbock. Take a look at our Avis rental location map to find the best rental cars near you.

• Does Avis have a car rental location at the airport: Lubbock airport (LBB)?

  Yes

• Does Avis offer shuttle or airport pick-up services from Lubbock airport (LBB)?

  Yes