Pros: Fair price. Helpful staff and they valued my time and got me on my way.
Cons: Fresh baked cookies at the counter would have been great.
Not clean enough
Pros: Customer service and speed
Cons: Car was dirty outside, and not clean enough on the inside. The car also had a funky odor. They may have had to turn the car quickly, and if so I would say let the car wash go, but make an extra effort to get the inside clean!
Cons: I waited four hours for a replacement in Newark. I ended up having to pay for a hotel because I got drowsy after waiting for four hours. I called Louisville to advise I was delayed and they still charged me for an extra day. Credit has not come through.
Pros: The car was clean and a nice vehicle.
Cons: The car was not ready for us at the designated time. Then the attendant said they did not have one at all. After several hours she found one at another site. All this caused stress and delayed our vacation by more than 5 hours. Then the price was even higher than originally quoted not a single discount for my inconvenience or their confusion.
Great car - the second one that is - first was dir
Pros: helpful desk staff and cars right there at the terminal
Cons: first car was dirty and the one person in the parking lot was on a phone in a running car near us talking loud with a foul mouth. It would be better for Avis if he was cleaning the dirty car they first gave us
Avis has 4 rental locations in Louisville. Take a look at our Avis rental location map to find the best rental cars near you.