Pros: Had to wait an hour in the cold standing in the lot waiting for the car. The attendant just came once and said we have your car in a few and the. Disappeared back in his booth and just ignored when ever I asked how long do I have to wait.
Cons: Have my car ready and provide a discount, communication about the vehicle. Better customer service
Pros: The lady on phone was nice the airport people where nice it was clean in airport and easy to rent car
Cons: Nothing at all wpsh I could get capr apt airport without online reservation
Pros: car was nice
Cons: -cars have been moved a long distance away, -extremely long wait to get car because not enough attendants, especially with disruptive customers in front of me -first car given had the check engine light on and made noises every five minutes. This was immediate -- it had a check engine light ten minutes after we pulled away -confusing process to exchange the car that was not streamlined and took longer than it should have.
Pros: Staff was helpful and friendly. Pick up and drop off was easy.
Cons: Found a few readily visible trash items, including one in a cup holder, in a supposedly "highly cleaned vehicle."
Pros: Yes staff was great. Drop off... haven't received email receipt.
Cons: Receiving email receipt promptly.
Pros: We were VERY tired and the gentlemen that provided our car was extremely pleasant and made sure that we were well cared for!
Pros: Staff was great.
Cons: The blind car was smaller than advertised and made an upgrade necessary.
Cons: I had a problem with my tire and took the car back to have it looked at. Instead of switching the car they filled the tire with air. A couple of days later the tire pressure gauge went off and the car was handling poorly. I had to pull off in a remote area. I called the roadside assistance and was on hold for half an hour. Finally the utter genius I was speaking to told me to drive to a location that was 70 miles away with a flat tire! In the end I had to call a service provider and pay! It was a terrible experience!
Cons: They changed our car at last minute to a completely different level and we had to cancel.
Cons: Help understanding the toll bridges and mistakes in crossing them. There were dinks and large scratches on the car which no one checked and noted on my car. I had to find an attendant and have him logged them in. Otherwise, good experience.
Pros: Counter staff and person at drop off were both very quick and friendly.
Pros: Staff was helpful and friendly, and pickup/dropoff was fast and easy.
Cons: I selected a model that was really uncomfortable, but that's really not Alamo's fault.
Alamo has 1 rental location in Louisville. Take a look at our Alamo rental location map to find the best rental cars near you.