Pros: The staff was friendly and helped me understand the cost difference from what I was quoted. Car was nice, but, lost tire pressure had to fill up both rear tires.
Cons: Tire pressure issue and the car was barely able to fit 4 adults it was advertised to fit 5 passengers and luggage. We made it work. But just a little disheartened for the money I paid was hoping for a bit more.
Pros: The drop off in Minneapolis was horrible. It took me 60 min to find the correct place to leave the car because the signs were so bad. It was not clear that Enterprise owns Alamo and so I needed to drive into that same lot.
Cons: The drop off in Minneapolis was horrible. It took me 60 min to find the correct place to leave the car because the signs were so bad. It was not clear that Enterprise owns Alamo and so I needed to drive into that same lot. I will never use Alamo again as this caused me to miss my ride and I had to pay for a long taxi ride.
Pros: they were ok
Cons: nothing really it was ok.
Pros: Easy to access, smooth process to get the car and the keys even late at night. I left something in the car and they did an AMAZING job getting it back for me.
Cons: I made a reservation online the day before and didn’t have a chance to check my email for a confirmation email. Got to airport, realized it so called, there was no reservation. They were able to accommodate me, Price was little higher. Booked it online get to counter and guy working was anything bu
Pros: The staff was VERY friendly. I needed a car with extra space and they were willing to accommodate. There was no extra fees I wasn’t expecting and they were able to refund me when I turned it in a day early. Loved my experience!
Pros: Car was clean, service was good. Staff was polite
Cons: I had to buy insurance for the rental at the counter @ 27.00 per day. I thought that I paid for insurance through Kayak, however.
Pros: The minivan was exactly as expected and the rental experience was smooth. Fast check out and return.
Pros: Clean car did not smell like smoke. Nice associates
Cons: Dead empty gas. Fuel Light came on in 5 min No luggage trolleys anywhere around on drop off at 4am Difficult struggle with luggage by myself
Pros: Easy pick up and return. Nearly new car that got great gas mileage. Employees were nice.
Cons: Air conditioner leaked water into passenger foot well.
WORST. EXPERIENCE. EVER.
Pros: The insurance policy refund process was very easy. I did have to call their customer service though unfortunately because it would not work via their website, but the woman I dealt with was polite & pleasant.
Cons: The person working the front counter was MISERABLE & yelled at us several times. Finally, when the manager was called, the employee left & we were able to get what we needed. Manager’s name was Chris. Not sure what the employee’s name was but he was not only unhelpful but he told us he could not & would not help us because of an overlooked caveat to our reservation. We ended up leaving & using different rental car company. I would NOT recommend Alamo to my worst enemy. This was my first & LAST experience with this awful company.
Alamo has 1 rental location in Tulsa. Take a look at our Alamo rental location map to find the best rental cars near you.