Guest reviews
Overall rating
8.4
Excellent
Based on 46 reviews
Cleanliness
8.5
Comfort
8.5
Pick-up/Drop-off
8.3
Value for money
8.2
Skip to main content
More
Pros
"Staff was friendly and nice"
(in 3250 reviews)
"Shuttle was quick and easy."
(in 627 reviews)
"Very clean and great car."
(in 5466 reviews)
Cons
"There was no car available."
(in 2389 reviews)
"Car was dirty and worn."
(in 2341 reviews)
"Car was dirty and worn."
(in 2339 reviews)
Recent reviews
Traveler rating
12
5
3
1
1
Find reviews that mention:
customer service
car was clean
great car
pick up and drop
friendly staff
quick and easy
great price
great service
great experience
picked up the car
car available
return the car
great value
-
8.8
Cons: Receptionist required another ID. Did not appreciate that.
review from
-
10.0
Pros: Friendly staff and good service
Cons: More variety of vehicles
review from
-
6.8
Pros: Staff was friendly at airport.
Cons: Customer service on phone was not so friendly. I wanted to change my drop off location but was told that I was unable because that location wasn't accepting one way rentals. Then they would not even give me a choice of another location that I could potentially change to, only my original location.
review from
-
10.0
Pros: Ended up with a brand new F150. Good gas mileage and very comfortable. Counter rep was very nice and efficient.
Cons: I had to find the vehicle because they didn’t know which parking spot it was in. Small lot so not too difficult. The spaces were all labeled National no Alamo signs.
review from
-
10.0
Pros: all
Cons: none
review from
-
5.6
Two sore issues
Pros: I liked the economics gas mileage and the overall cleanliness of the car.
Cons: The fact that the cruise control did not work for my thousand mile trip did not please me. Also, I was told that you have no control over hotwire charging me double for an insurance policy on the vehicle that was not needed. And Hotwire has not responded to my complaint on this issue.
review from
-
8.0
Cons: The first car was filthy
review from
-
10.0
Pros: Easy drop off. Friendly staff.
review from
-
5.2
Great car but reeked of smoke
Cons: Car smelled like smoke and consequently when I dropped it off, so did I.
review from
-
9.2
Cons: Same car as above, so just the odor in car was noticeable.
review from
-
10.0
Montogomery, AL Awesomness
Pros: Getting my car was super fast and everyone there was super nice!
review from
-
2.8
Cons: The air conditioner did not work.
review from