Guest reviews
Overall rating
8.2
Excellent
Based on 84 reviews
Cleanliness
8.3
Comfort
8.3
Pick-up/Drop-off
8.0
Value for money
8.0
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Pros
"Staff was friendly and nice"
(in 3250 reviews)
"Shuttle was quick and easy."
(in 627 reviews)
"Very clean and great car."
(in 5466 reviews)
Cons
"There was no car available."
(in 2389 reviews)
"Car was dirty and worn."
(in 2341 reviews)
"Car was dirty and worn."
(in 2339 reviews)
Recent reviews
Traveler rating
21
3
4
1
7
Find reviews that mention:
customer service
car was clean
great car
pick up and drop
friendly staff
quick and easy
great price
great service
great experience
picked up the car
car available
return the car
great value
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5.2
Pros: quick to pick up car
Cons: did not quote me honestly
review from
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5.6
Pros: Car rode smooth on highway and gas mileage was pretty good
Cons: Was trash in back seat and in door pockets and should have been an owners manual in car to figure out what some of features were never could get high beams to work right and button to change over from eco running mode didn’t seem to work right so car would shut off at most stops
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9.2
Pros: Staff was friendly, but it was a confusing drop-off because of the Orlando airport layout and redirection to terminal A, when B was closed.
review from
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9.6
Pros: Staff was friendly.
Cons: Did not have car requested, only a truck. Considering I was driving a lot, the gas milage difference killed my wallet.
review from
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3.6
Pros: I liked absolutely nothing. The staff was rude and refused to honor the reservation. They would not accept my temporary license (I had just renewed) and passport as i.d. to pick up car.
Cons: Everything could have been better. Will NEVER rent from them again. A different company bailed me out and kept me from being stranded...for a price.
review from
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2.0
Pros: I was searching on google for a company that would rent to me with a debit card. The google search seemed to indicate that the companies that you listed would do so. That was not the case. Waste of my time.
review from
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10.0
Pros: Everything, specifically the people in Gainesville very professional. Thank you!
Cons: Nothing, we loved it.
review from
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8.4
Pros: Easy pick-up location at the Gainesville airport.
Cons: The key fob transmitter batteries were dead. I had to wait quite a while as the Alamo employees looked for a screwdriver, opened the fob and then realized that they did not have the correct battery replacement. They did not offer me a different car or any other solution so I had to use the key.
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10.0
Pros: Great customer service!!
review from
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10.0
Great service
Pros: We were treated very well and our experience was terrific.
review from
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10.0
Pros: Price was great, and they upgraded me to a nicer car.
review from
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2.0
They refuse to respect the reservation
Pros: Nothing at all
Cons: I was to pickup the car at the correct time and I showed my reservation, gave my driver license , and my credit card to the man who attended me in Alamos Rental Car company. Alamo's representative did not recognize my Mexican driver license and refuse to gave me the service, although I told him that I do not have time to look for other options, and his decision affect me so much, because I planned to drive to Orlando to take a flight. I had never received such a bad treatment, and I felt really stressed because of that. I travel very often to the United States, and I trust in Kayak services. This is the first time that a company respond without any sensitivity to my needs. Fortunately I found at the Gainsville terminal another company that helped me and now I am safe at home.
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