Pros: Staff was good, but we didn’t like the surprise about being forced to take insurance.
Cons: Car wasn’t ready for use; it literally had a message written in the window, saying smoke damage, and we were switched to a minivan. It was okay, but I wanted a vehicle with better gas mileage.
Pros: Drop off was easy.
Cons: I was given a compact car when I paid for an suv. Customer service by Zak at pickup was terrible. Told me I can go somewhere else if I don’t like what they give me. Wouldn’t rent from them again.
Pros: The staff was very helpful
Pros: online rental process was easy, but then when picking up the car, got charged a bunch of extra money for larger vehicle, despite having reserved the large SUV. Currently trouble-shooting this with Thrifty and posted on Kayak's FB page already about the trouble. Very unhappy to not be paying the originally agreed-upon fee.
Cons: Kayak supporting me through this rental debacle and handling it with Thrifty location and refunding me the over-charge. Kayak could be better at the support of unhappy customer claims.
Cons: I was charged $52 at the counter for extending less than 24hrs, the reason been that Alaska cancelled the flights on the day (due to smoke). This DOUBLE the daily rate of the booking.
Tried to extend the booking online, could not find the reservation with the itinerary provided. Your 800 number to call was not in service! Called Thrifty the day before, they could not find the reservation.
Pros: Staff was very friendly.
Pros: We actually cancelled our reservation and did not rent from Thrifty after calling to ask some questions about adding my daughter as a driver.
Cons: I was put on hold for a very long time after not even having someone pick up the first time I called. The woman I spoke to was pretty rude and very unhelpful when she finally did pick up. I managed to find a better deal through Costco travel with a much better company. I was really disappointed in Thrifty and that whole experience.
Cons: I rented a full size pickup. The backseat was left dirty and the overall appearance of the inside was that it had not been cleaned throughly. The cab smelled of cigarettes so badly that I called to see if I could return it for something else. They did offer to let me swap it out, but no compensation was offered for the inconvenience of having to return the next day and change out vehicles.
Cons: From what i was quoted on line and booked to what i was charged when i picked up the vehicle almost doubled, the clerk had a bunch of blah blah blah about airport fee's, taxes, insurance for lost revenue, etc. Please be up front about fee's when people are renting so they can actually shop and make a valid comparision between companies, very disappointed in what i paid versus what i thought i was going to pay.
Cons: The truck we rented and the service was great, but the final cost was actually $147 more than what was quoted online when I reserved it. There is a "Loss or Damage Waiver Fee" of $147 if you waive their insurance at the counter. I purchased insurance online when I reserved the vehicle. I also never received any email conformation from Kayak or Thrifty that I had actually reserved the vehicle or at what price I reserved it, but luckily I had taken a picture of the computer screen with my phone... Kinda hokey how this all works, but we still got what we needed, it just cost a lot more. Next time I will likely just contact the car rental company directly and request a quote and reserve a vehicle directly.
Cons: I didn’t rent the Kia but was upgraded to a Subaru because none of the other cars had snow tires in Spokane, WA in Feb.
Pros: The car was nice and comfortable for use in the snow :)
Cons: The Thrify salesman changed our rental agreement, added extra insurance on top of the insurance we bought through Kayak, and ended up charging a large extra sum of money with no explanation as to why. I’m usually a very easy going person but this made me quite upset and frustrated. I will not be using thrifty in the future.
Economy (Chevrolet Spark or similar) is the most frequently booked rental car type from Thrifty in Spokane.
Thrifty has 3 rental locations in Spokane. Take a look at our Thrifty rental location map to find the best rental cars near you.