Pros: Staff was very friendly and helpful.
Gas charge rip-off
Cons: A bogus gas charge scam is going on, and you're part of it: 1. I rent a car through Kayak for a great rate 2. I return the car with a full tank 3. when I'm not there to see what the car rental company is doing, they unilaterally decide that I did not fill the car fully with gas, and then gouge me, in my opinion fraudulently, for refilling the tank at $9.99 a gallon When I returned the car yesterday I informed the person at the desk that I will file a class action law suit if I again get charged for gas. I told her I filled the tank across the street from the airport, even overfilled it until it spilled on the pavement. So there is NO WAY they should charge me. But as I said above in point 3, I will not be there when they make their determination. It is a SCAM that allows YOU to secure business with a $24 dollar rental rate, and then they make up for the great rate by piling on a bogus gas charge once I"m out of tonw. Please remedy this.
I never got to moline because the customer service shut me down
Pros: No comment
Cons: Costumer service on Saturday messed up my whole trip.
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