Cons: The rental agency was closed during the time that we had selected to pick up the car and had cancelled our reservation by the next morning.
Pros: Got a new vehicle and it was clean
Cons: The pickup process made no sense, wasted 2 hours standing around unsure who to speak to
Pros: Person behind the counter claimed my insurance would not cover the vehicle without even looking at the policy. It was late at night and seemed like the typical take advantage of a tourist. I was at his will since It was located off the airport and was allready late at night.
Cons: My $250 rental turned into $500. Bait and switch. Avoid this place like the plague.
Pros: The car was new and clean.
Cons: Giving accurate prices when you book. Felt very bait and switch-y to say that the quoted price was just an estimate. Total garbage. I'll never rent with these scoundrels again.
Pros: Client service was excellent
Pros: Everything was okay
Cons: They could be more specific about the price and fees because the price is not realistic
Pros: Clean car with no
Cons: Rental cost of EZ PASS per day is ridiculous.
Pros: They accommodated a different car easily and readily
Cons: Everything went as expected.
Pros: Nothing about this place is good.
Cons: They hit you with almost $100 more in fees than your original registration quote. There's a reason why they're so far from the airport. Very shady place., very insistent to know I had collision on my insurance. I went back to the airport, since I was having to pay just about the same price as the airport was charging.
Cons: Had to get a $15 cab ride because their shuttle operation. Was not in service. I tried to modify my rental and they did not answer the phone, I dropped off the car and they were not open during their posted hours. Their website said they had no cars available when in reality they were closed for business. I simple phone call could have sufficed. They could have had someone to answer phone calls remotely even if they were closed.
Pros: The customer service was extremely four and we truly did not like any part of the interaction with Payless car rental.
Cons: The customer service representative was extremely rude. We waited literally an hour and a half in line because every customer was taking about a half an hour to process. We were asked to present our entire car insurance policy to the representative in order to rent the car. No one brings their entire insurance policy with them, and they required it which was why the line took so long. I finally had to call my car insurance back in the states and have them send me my entire plan so that I could show the representative. They also forced us to buy a tollway pass for 60 extra dollars because they lied and said that we couldn’t pay with cash to get through the tolls. Worst car rental service I have ever experienced.
Cons: We were given an estimate of around $90 for our rental and then charged an additional $100 in hidden fees at the counter. It is what they call the “bait and switch” and it felt unquestionably criminal; we are pursuing legal means to recover the double charges!
Economy (Hyundai Accent or similar) is the most frequently booked rental car type from Payless in San Juan.
Payless has 1 rental location in San Juan. Take a look at our Payless rental location map to find the best rental cars near you.