Book Payless car rentals in Saint Paul

Reviews for Payless in Saint Paul

Recent reviews

Traveler rating

Wonderful

4

Very good

3

Good

0

Okay

1

Fair

2

Mediocre

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Poor

13

10.0

Overall Experience was great. I also called their customer care to confirm a few things and it was a pleasant experience with all the information that I needed provided. Check out was quick and easy. Return was quick and easy as well. The only thing was one of the cabin boxes was not cleared and had some candy and plastic water bottles from previous renters. Everything else was great.Reviewed Dec 26 2023

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2.0

It took over an hour to get a vehicle and it was a large truck with mpg half what I paid for since I booked a compact vehicle. They ran out of vehicles despite knowing these vehicles were paid for and reserved. The people that left when I arrived had waited 1.5 hours. Others were still having major delays later in the day. Exiting with the vehicle both the person in front of me and myself could not leave because we were not provided with the information needed for the automated and only toll lane. We caused a line that was only resolved by staff manually operating the booth.Reviewed Jun 18 2023

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2.0

No cars available, despite booking in advance. Will not use this company again.Reviewed Jun 16 2023

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2.0

Cons:I got a letter 3 weeks after the return that claimed I smoked in the car and there was excessive smoke smell. I did not smoke, never have smoked in my life. They are charging me $450 and I have petitioned their customer service multiple times. They keep escalating it to another bureaucratic level of the business to hand off the problem to the next customer service representative. I will be reporting them to the Better Business Bureau and I will be filing a consumer fraud report to the Attorney General's Office of Illinois. This company has absolutely committed fraud and is trying to find a way to book extra revenue. I will never do business with the Avis Budget group (the company that owns Payless) ever again.Reviewed Mar 5 2021

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8.0

Pros:nothing in particularCons:nothing in particularReviewed Aug 14 2020

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7.6

Pros:Staff was friendly and professional at both pick-up and drop-offCons:At pick-up they switched to a different vehicle which was an "upgrade" to a mid-sized SUV for the same price. Appreciated that, but once I left MSP I realized that the vehicle had not been washed or re-filled with gas, and so the Fuel light went on almost immediately (36 miles left). So I had to immediately gas up. The net of this was that I returned the vehicle with 150 miles left, and therefore bought more gas than I actually used. I documented the issue on the day of pickup and took a photo of my gas purchase...so at least I didn't get hit with a fuel surcharge. But it would have been better for things to have been done right from the start.Reviewed Jun 16 2020

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9.2

Pros:Staff was friendly, especially the drop-off staff. Car was clean and operated well.Cons:Pickup process was a bit slow. The counter guy didn't actually call for the car until I arrived at the counter. It obviously wasn't ready when I got there.Reviewed Mar 17 2020

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5.6

Pros:Pick up and drop off were AWFUL. Told they would bring the car to us. 10 people standing around waiting. Took over 30 minutes to get the car. Return just as bad. Numerous people just walked away leaving their cars as there was NO ONE there to check them back in.Cons:Pick up and drop off experience. Need more people to do this. Not enough staff .Reviewed Sep 12 2019

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9.2

Pros:The pick-up and drop off was very convenient. There was less of a line than other vendors, and only a short wait for the car to be made available. Location of pick-up and drop off very convenient at the airport.Cons:They didn't specify drop off details, we just assumed it was the same location as pick-up. With the construction it's a maze to get in and out of rental location with the car.Reviewed Aug 26 2019

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2.4

Cons:First car we picked up was not in good mechanical condition. Wasted 2 hours of my time returning for a new car. Next car was filthy with dirty window and smelled li cigarettes.Reviewed Aug 24 2019

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9.6

Cons:No fuss. Reps were courteous and helpful.Reviewed Aug 22 2019

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10.0

Pros:Very easy to useReviewed Aug 14 2019

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• What is the most popular rental car from Payless in Saint Paul?

  Mini (Dodge Grand Caravan or similar) is the most frequently booked rental car type from Payless in Saint Paul.

• How many car rental locations does Payless have in Saint Paul?

  Payless has 1 rental location in Saint Paul. Take a look at our Payless rental location map to find the best rental cars near you.

• Does Payless have a car rental location at the airport: Minneapolis St Paul airport (MSP)?

  No (According to our data)

• Does Payless offer shuttle or airport pick-up services from Minneapolis St Paul airport (MSP)?

  Yes